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Lexmark X422 X422 MFP User's Reference - Page 134

Solving network printing problems, to clear the message. - windows 7 driver

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Troubleshooting Solving network printing problems Problem Cause Solution This MFP is The MFP may not not have power. responding. • Make sure the power cord is plugged in. • Make sure the electrical outlet is working. • Check to see if the other equipment on the same electrical outlet is working. • Make sure the MFP is turned on. The MFP is not in the • Press to clear the message. Ready state. • Press Clear to exit a function or the menus. The network cable may be disconnected. Reconnect the network cable. The network cable may be damaged. Replace the network cable with a previously tested network cable. The network print port or print driver may be configured incorrectly. • Check to see if the print queue on the local workstation is paused. • Check to see if the print port and print driver are installed correctly. Consider removing and reinstalling the print driver and print port software. Refer to the Setup Guide. • If you are printing through a network print server, such as Windows 2000, NetWare 6.5, LINUX/UNIX server, and so on, make sure the print queue is not paused. The protocol may be disabled on the print server. • Print the network setup page to verify that the protocol is enabled. See Print Network Setup Page for more information. • Enable the protocol through the control panel. See Using the MFP control panel and menus for more information. The network is not Contact your support person for assistance. functioning correctly. The computer may be disconnected from the network or the wireless connection may not be communicating with the closest access point. • Try several standard network verification tests, such as using the PING command to check connectivity on the network. • Check the wireless signal meter to verify your wireless network card has a good signal. The MFP may be in a Turn the MFP power off, wait at least 15 seconds, and then turn the non-responsive state. MFP on. Try printing again. The optional wireless • Reposition the MFP to receive a stronger signal. print adapter may not • Contact your support person for assistance. have a good signal. Solving network printing problems 134

Section	Page
Notices	8
Edition notice	9
Licensing notice	11
Safety information	12
Cautions and warnings	12
Electronic emission notices	12
Noise emission levels	14
Energy Star	14
Laser notices	15
Statement of limited warranty	15
Overview	19
Printing, copying, faxing, and scanning	20
Tips on storing media	20
Scanning information	20
Avoiding jams when scanning	20
Scanning to e-mail or FTP	21
Build a To: list	21
Scanning to PC	23
Create a Scan Profile	23
Copying information	27
Making copies	27
Quick copies	27
Select number of copies	27
Specify copy from size	27
Set copy to size	28
Set collation	28
Set scale	28
Set darkness	28
Specify content	28
Set the duplex feature	28
Set paper saver	29
Set margin shift	29
Set time stamp	29
Set overlay	29
Examples of typical jobs	29
Using Duplex with your scan original for a two-sided copy	31
Interrupting a job to make a copy	32
Canceling a copy	32
Faxing information	32
Quick fax	32
Sending faxes	33
Build a Fax To: list	33
Save a Fax To: list	33
Specify original size	33
Set resolution	33
Specify content	34
Set darkness	34
Manual Fax	34
Examples of typical fax jobs	34
Canceling fax jobs	35
Printing information	36
Avoiding jams when printing	36
Sending a job to print	37
Printing the menu settings page	38
Printing a font sample list	39
Canceling a print job from the MFP control panel	39
Canceling a print job from your computer	39
Printing a directory list	39
Print Held Jobs—using the Print and Hold function	40
Selecting a user name	40
Selecting the type of Held Job	40
Sending a held print job	42
Printing and deleting held jobs	43
Media specifications and guidelines	44
Scan media specifications and guidelines	44
Scan media source specifications	44
Loading scan media	44
Print media specifications and guidelines	50
Specifications for print media	51
Storing print media	55
Print media guidelines	55
Using the duplex feature for printing	60
Duplex printing on letterhead	60
Using Duplex Bind	60
Loading print media	61
Using the output bins	80
Clearing jams	84
Identifying the media path	84
Jams in the ADF	86
Entering the ADF	86
In the ADF	87
Opening top cover during scanning	88
Jammed due to missing scan media or poor positioning in the ADF	88
Jams under the print cartridge	88
Jams behind the upper front door and the rear output bin door	90
Before reaching the standard output bin	90
Jams in the fuser	93
Exiting to the standard output bin	94
Jams behind the rear output bin door	95
Jams in the multipurpose feeder	97
Jams in the tray 1 area	98
Jams in the tray 2 area	99
Jams inside a tray after clearing the metal stop	100
Jams under the MFP	101
Maintenance	104
Conserving supplies	104
Maintaining your MFP	104
Ordering supplies	104
Ordering a pick roller assembly	104
Ordering a separator pick roller	104
Ordering a print cartridge	105
Storing the print cartridge	105
Replacing the print cartridge	106
Removing the used print cartridge	106
Cleaning under the print cartridge	107
Installing the new print cartridge	108
Recycling Lexmark products	110
Cleaning the printhead lens	111
Replacing the pick roller assembly and the separator pick roller	112
Cleaning the ADF	117
Cleaning the ADF window	118
Cleaning the scanner flatbed	120
Troubleshooting	121
Solving basic MFP problems	121
Solving printing problems	122
Solving print quality problems	126
Solving fax problems	132
Solving ADF problems	133
Solving scanner flatbed problems	133
Solving option problems	133
Solving network printing problems	134
Solving other problems	135
Calling for service	135
Administration	136
Disabling control panel menus	136
Enabling menus	136
Restoring factory defaults	137
Linking trays	137
Disabling tray linking	138
Removing the MFP from an optional drawer	138
Removing optional cards	139
Understanding fonts	145
Typefaces and fonts	145
Bitmapped and scalable fonts	147
Resident fonts	148
Using the MFP control panel and menus	154
Understanding the MFP control panel	154
Home screen	155
Buttons	155
Menus	158
Menu tree	158
Administration	164
Copy	211
Fax	215
E-mail	219
Print/Profiles	223
Managing shortcuts - creating, entering, deleting	224
Creating a fax shortcut	224
Creating an e-mail or FTP shortcut	224
Entering shortcuts	224
Deleting shortcuts	224
Understanding the MFP control panel messages	225
MFP messages	225

Match case Limit results 1 per page

Solving network printing problems

134

Troubleshooting

Solving network printing problems

Problem

Cause

Solution

This MFP is

not

responding.

The MFP may not

have power.

•

Make sure the power cord is plugged in.

•

Make sure the electrical outlet is working.

•

Check to see if the other equipment on the same electrical outlet is

working.

•

Make sure the MFP is turned on.

The MFP is not in the

Ready

state.

•

Press

to clear the message.

•

Press

Clear

to exit a function or the menus.

The network cable

may be

disconnected.

Reconnect the network cable.

The network cable

may be damaged.

Replace the network cable with a previously tested network cable.

The network print

port or print driver

may be configured

incorrectly.

•

Check to see if the print queue on the local workstation is paused.

•

Check to see if the print port and print driver are installed correctly.

Consider removing and reinstalling the print driver and print port

software. Refer to the

Setup Guide

•

If you are printing through a network print server, such as Windows

2000, NetWare 6.5, LINUX/UNIX server, and so on, make sure the

print queue is not paused.

The protocol may be

disabled on the print

server.

•

Print the network setup page to verify that the protocol is enabled.

See

Print Network Setup Page

for more information.

•

Enable the protocol through the control panel. See

Using the MFP

control panel and menus

for more information.

The network is not

functioning correctly.

Contact your support person for assistance.

The computer may

be disconnected from

the network or the

wireless connection

may not be

communicating with

the closest access

point.

•

Try several standard network verification tests, such as using the

PING command to check connectivity on the network.

•

Check the wireless signal meter to verify your wireless network card

has a good signal.

The MFP may be in a

non-responsive state.

Turn the MFP power off, wait at least 15 seconds, and then turn the

MFP on. Try printing again.

The optional wireless

print adapter may not

have a good signal.

•

Reposition the MFP to receive a stronger signal.

•

Contact your support person for assistance.