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Lexmark X422 X422 MFP User's Reference - Page 132

Solving fax problems, Fax Shortcuts List

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Troubleshooting Solving fax problems Problem Solution No dial tone. • Make sure the phone line is connected properly. • Make sure the phone wall socket is working. Test it by plugging another phone into it. • Check the Behind a PABX setting. Shortcuts do not dial correctly. • Make sure the numbers are stored in the shortcut correctly. Print a fax shortcut list. See Fax Shortcuts List for more information. • You may need to insert pauses when a number requires an access code or a country code. Faxes are not received automatically. • Make sure Enable fax receive is set to On. See Enable Fax Receive for more information. Faxes are not sent. • Make sure the fax machine you sent a fax to can receive faxes. Ask the receiving fax machine recipient to solve the problem. • You may need to insert pauses when a number requires an access code or a country code. An incoming fax has blank spaces or poor quality. • The fax machine that sent the fax may be faulty. • The fax machine that sent the fax may have a dirty scanner flatbed, also called document glass. Have the owner of the other fax machine clean it. • The print cartridge may be empty. Replace the print cartridge. See Replacing the print cartridge for more information. • Check your MPF by making a copy. • A noisy phone line my cause line errors. Some words on the incoming fax are stretched. The fax machine that sent the fax had a jam. Lines are on the documents you send. Make sure the scanner flatbed and ADF are clean. See Cleaning the scanner flatbed, Cleaning the ADF, and Cleaning the ADF window for more information. The MFP dials a number, but fails to make The other fax machine may be turned off, out of paper, or a connection with another fax machine. cannot answer incoming calls. Ask the receiving fax machine recipient to solve the problem. Blank areas appear on pages with only a small strip of text printed at the top of pages. • Auto reduction is turned off; turn it on. See Auto Reduction for more information. • Incorrect paper settings may be selected. See Fax Paper Source for more information. Solving fax problems 132

Section	Page
Notices	8
Edition notice	9
Licensing notice	11
Safety information	12
Cautions and warnings	12
Electronic emission notices	12
Noise emission levels	14
Energy Star	14
Laser notices	15
Statement of limited warranty	15
Overview	19
Printing, copying, faxing, and scanning	20
Tips on storing media	20
Scanning information	20
Avoiding jams when scanning	20
Scanning to e-mail or FTP	21
Build a To: list	21
Scanning to PC	23
Create a Scan Profile	23
Copying information	27
Making copies	27
Quick copies	27
Select number of copies	27
Specify copy from size	27
Set copy to size	28
Set collation	28
Set scale	28
Set darkness	28
Specify content	28
Set the duplex feature	28
Set paper saver	29
Set margin shift	29
Set time stamp	29
Set overlay	29
Examples of typical jobs	29
Using Duplex with your scan original for a two-sided copy	31
Interrupting a job to make a copy	32
Canceling a copy	32
Faxing information	32
Quick fax	32
Sending faxes	33
Build a Fax To: list	33
Save a Fax To: list	33
Specify original size	33
Set resolution	33
Specify content	34
Set darkness	34
Manual Fax	34
Examples of typical fax jobs	34
Canceling fax jobs	35
Printing information	36
Avoiding jams when printing	36
Sending a job to print	37
Printing the menu settings page	38
Printing a font sample list	39
Canceling a print job from the MFP control panel	39
Canceling a print job from your computer	39
Printing a directory list	39
Print Held Jobs—using the Print and Hold function	40
Selecting a user name	40
Selecting the type of Held Job	40
Sending a held print job	42
Printing and deleting held jobs	43
Media specifications and guidelines	44
Scan media specifications and guidelines	44
Scan media source specifications	44
Loading scan media	44
Print media specifications and guidelines	50
Specifications for print media	51
Storing print media	55
Print media guidelines	55
Using the duplex feature for printing	60
Duplex printing on letterhead	60
Using Duplex Bind	60
Loading print media	61
Using the output bins	80
Clearing jams	84
Identifying the media path	84
Jams in the ADF	86
Entering the ADF	86
In the ADF	87
Opening top cover during scanning	88
Jammed due to missing scan media or poor positioning in the ADF	88
Jams under the print cartridge	88
Jams behind the upper front door and the rear output bin door	90
Before reaching the standard output bin	90
Jams in the fuser	93
Exiting to the standard output bin	94
Jams behind the rear output bin door	95
Jams in the multipurpose feeder	97
Jams in the tray 1 area	98
Jams in the tray 2 area	99
Jams inside a tray after clearing the metal stop	100
Jams under the MFP	101
Maintenance	104
Conserving supplies	104
Maintaining your MFP	104
Ordering supplies	104
Ordering a pick roller assembly	104
Ordering a separator pick roller	104
Ordering a print cartridge	105
Storing the print cartridge	105
Replacing the print cartridge	106
Removing the used print cartridge	106
Cleaning under the print cartridge	107
Installing the new print cartridge	108
Recycling Lexmark products	110
Cleaning the printhead lens	111
Replacing the pick roller assembly and the separator pick roller	112
Cleaning the ADF	117
Cleaning the ADF window	118
Cleaning the scanner flatbed	120
Troubleshooting	121
Solving basic MFP problems	121
Solving printing problems	122
Solving print quality problems	126
Solving fax problems	132
Solving ADF problems	133
Solving scanner flatbed problems	133
Solving option problems	133
Solving network printing problems	134
Solving other problems	135
Calling for service	135
Administration	136
Disabling control panel menus	136
Enabling menus	136
Restoring factory defaults	137
Linking trays	137
Disabling tray linking	138
Removing the MFP from an optional drawer	138
Removing optional cards	139
Understanding fonts	145
Typefaces and fonts	145
Bitmapped and scalable fonts	147
Resident fonts	148
Using the MFP control panel and menus	154
Understanding the MFP control panel	154
Home screen	155
Buttons	155
Menus	158
Menu tree	158
Administration	164
Copy	211
Fax	215
E-mail	219
Print/Profiles	223
Managing shortcuts - creating, entering, deleting	224
Creating a fax shortcut	224
Creating an e-mail or FTP shortcut	224
Entering shortcuts	224
Deleting shortcuts	224
Understanding the MFP control panel messages	225
MFP messages	225

Match case Limit results 1 per page

Solving fax problems

132

Troubleshooting

Solving fax problems

Problem

Solution

No dial tone.

•

Make sure the phone line is connected properly.

•

Make sure the phone wall socket is working. Test it by

plugging another phone into it.

•

Check the

Behind a PABX

setting.

Shortcuts do not dial correctly.

•

Make sure the numbers are stored in the shortcut correctly.

Print a fax shortcut list. See

Fax Shortcuts List

for more

information.

•

You may need to insert pauses when a number requires an

access code or a country code.

Faxes are not received automatically.

•

Make sure Enable fax receive is set to On. See

Enable Fax

Receive

for more information.

Faxes are not sent.

•

Make sure the fax machine you sent a fax to can receive

faxes. Ask the receiving fax machine recipient to solve the

problem.

•

You may need to insert pauses when a number requires an

access code or a country code.

An incoming fax has blank spaces or poor

quality.

•

The fax machine that sent the fax may be faulty.

•

The fax machine that sent the fax may have a dirty scanner

flatbed, also called document glass. Have the owner of the

other fax machine clean it.

•

The print cartridge may be empty. Replace the print

cartridge. See

Replacing the print cartridge

for more

information.

•

Check your MPF by making a copy.

•

A noisy phone line my cause line errors.

Some words on the incoming fax are

stretched.

The fax machine that sent the fax had a jam.

Lines are on the documents you send.

Make sure the scanner flatbed and ADF are clean. See

Cleaning the scanner flatbed

Cleaning the ADF

, and

Cleaning the ADF window

for more information.

The MFP dials a number, but fails to make

a connection with another fax machine.

The other fax machine may be turned off, out of paper, or

cannot answer incoming calls. Ask the receiving fax machine

recipient to solve the problem.

Blank areas appear on pages with only a

small strip of text printed at the top of

pages.

•

Auto reduction is turned off; turn it on. See

Auto Reduction

for more information.

•

Incorrect paper settings may be selected. See

Fax Paper

Source

for more information.