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Netgear AC778AT User Manual - Page 130

Troubleshooting

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8. Troubleshooting This chapter provides answers to possible questions about your hotspot. • Questions About Activating Your Hotspot • Questions About Connecting Devices and Accessing the Internet • Questions About the Hotspot Battery • Questions About the Hotspot Web Page • Questions About Improving WiFi Performance • Addition Questions 8 130

Section	Page
Around Town LTE Mobile Internet	1
Contents	3
1. Get Started	7
Package Contents	8
Meet Your Hotspot	9
Power Button	10
LCD Screen Elements	10
Accessories	11
Set Up Your Hotspot	12
Set Up Your Hotspot Over the Internet	12
Set Up Your Hotspot Without Internet Access	14
Install the Battery	17
Recharge the Battery	18
Recharge the Battery Using the AC Charger	19
Recharge the Battery Using Your Computer	19
Configure a Tethered Connection	20
Install Windows Device Drivers Using TRU-Install	21
Install Mac Device Drivers Using TRU-Install	22
Manage Your Hotspot and Settings	23
NETGEAR AirCard App for Smartphones and Tablets	23
2. Use Your Hotspot	24
Log In to the Hotspot Web Page	25
Connect to the Hotspot WiFi Network	25
Connect Using a WiFi Network Manager	25
Connect Using WPS	26
Monitor Data Usage	28
View Data Usage on the LCD Screen	28
View Data Usage on the Hotspot Web Page	29
View Data Usage on the Account Overview Page	29
Manage Alerts	31
View Alerts on the LCD Screen	32
View Alerts on the Hotspot Web Page	33
Configure the WiFi Settings on the Hotspot	33
Show the WiFi Settings on the LCD Screen	33
Hide the WiFi Settings On the LCD Screen	34
Change the Hotspot WiFi Network Name and Password	35
Change Hotspot Web Page Login Password	36
Configure the TRU-Install Installation Settings	37
Enable TRU-Install Driver Installation	37
Disable TRU-Install Installation	39
Disconnect from or Connect to the Mobile Broadband Network	40
Disconnect from the Mobile Broadband Network	40
Connect to the Mobile Broadband Network	40
View Details About Your Hotspot	41
View Details About Your Hotspot on the Web Page	41
View Details About Your Hotspot on the LCD Screen	43
3. Manage Your Around Town Account	45
View Your Account Settings	46
Manage Your Data Plan	46
Add a Data Plan	46
View Your Purchase History	47
Manage Account Alerts	48
Manage Data Plan Expiration Email Notifications	48
Upgrade Your Account to Smart Alerts	50
View Account Alerts and Notifications	51
Save Your Credit Card Information	52
Manage Data Auto-Renew Settings	53
Automatically Renew Your Data Plan	53
Disable Auto-Renew	54
Transfer Your Account to a New Hotspot	55
Manage Your Around Town Password	56
Reset Your Around Town Password	57
Change Your Around Town Account Password	57
Change Your Account Email Address	58
Manage Your Billing Address	59
View Your Billing Address	59
Edit Your Billing Address	59
Manage Your Account PIN	60
View Your Account PIN	60
Edit Your Account PIN	61
Manage Your Account Phone Number	61
View Your Account Phone Number	62
Edit Your Account Phone Number	62
4. Manage Your Hotspot	64
Update the Hotspot Software	65
Back Up and Restore Hotspot Settings	66
Download Your Hotspot’s Settings	66
Restore Your Hotspot’s Settings	67
Reset the Hotspot to Factory Default Settings	68
Reset Factory Default Settings If You Forgot the Admin Login Password	69
Reset Factory Default Settings If You Know the Admin Login Password	69
Reset the Hotspot to Its Device Settings	71
Extend Battery Life	72
Adjust the Display Settings	73
Adjust the LCD Screen’s Brightness	73
Set the LCD Screen’s Timeout Settings	74
Set the Hotspot’s WiFi Sleep Settings	75
5. Control Access to the Network	77
Set Up a Guest Network	78
Turn On the Guest Network Using the Web Page	78
Turn On the Guest Network Using the LCD screen	79
Change the Guest Network Name or Password	79
Turn Off the Guest Network Using the Web Page	80
Turn Off the Guest Network Using the LCD screen	81
Change Guest Encryption Security Settings	82
Set the Maximum Number of Connected Devices	83
View or Block Connected Devices	84
View Devices Connected to the Network	84
Block Devices from the Network	84
View Devices Blocked from the Network	85
Unblock a Device	86
Set Up MAC Filtering	86
Allow All Devices to Access the Network	86
Block Devices from the Network Using MAC Filtering	87
Allow Specific Devices to Access the Network Using MAC Filtering	88
Configure the WiFi Signal If a Device Is Tethered	89
Turn On the WiFi Signal If a Device Is Tethered	89
Turn Off the WiFi Signal If a Device Is Tethered	90
6. Security Settings	92
Change the Hotspot Network Name and Password	93
Change the Encryption Security Settings	93
Configure Port Filtering	95
White List an Application Using Port Filtering	95
Black List an Application Using Port Filtering	96
Remove a Port Filtering Entry	97
Configure a DMZ	98
Enable the DMZ	98
Disable the DMZ	99
Configure VPN Passthrough	100
Enable VPN Passthrough	100
Disable VPN Passthrough	101
7. Advanced Settings	103
Clear Account Details	104
Configure the Connection Mode	105
Configure the WiFi Channel	106
Configure the RTS Threshold	107
Configure the Fragmentation Threshold	107
Configure Port Forwarding	108
Enable Port Forwarding for an Application	108
Remove a Port Forwarding Entry	110
Configure UPnP	111
Enable UPnP	111
Disable UPnP	112
Configure the Hotspot’s LAN	113
View the Hotspot’s LAN IP Address	113
Set the Hotspot’s LAN IP Address	114
Configure the Hotspot’s Netmask	114
View the Hotspot’s Netmask	115
Set the Hotspot’s Netmask	115
Configure DHCP	116
Enable DHCP	117
Set the DNS Mode	118
Update the PRL	119
Update the Network Profile	120
Set the Allowed Network Mode	121
Configure System Logs	122
View Logs	122
Enable System Logs	123
Clear the System Logs	124
Download the System Logs	125
View Mobile Broadband Status Details	126
View the SIM Security	128
View Your Hotspot’s Access Point Name	128
8. Troubleshooting	130
Questions About Activating Your Hotspot	131
Questions About Connecting Devices and Accessing the Internet	131
Questions About the Hotspot Battery	133
Questions About the Hotspot Web Page	133
Questions About Improving WiFi Performance	134
Addition Questions	135
A. System Requirements and Specifications	137
System Requirements	138
Radio Frequency and Electrical Specifications	139
Software Specifications	139
Environmental Specifications	141
Mechanical Specifications	141
B. Tips and Safety Guidelines for Lithium-Ion Batteries	142
Battery Tips	142
General Battery Safety	142
Appropriate Batteries and Chargers	143