Netgear AC778AT User Manual - Page 132

Why does the No Signal icon display?, What do I do if I can't access the Internet?

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Around Town LTE Mobile Internet • Turn off your computer or WiFi device and take the battery out, wait 10 seconds, put the battery back in, and turn your device on. • Restart your computer or WiFi device. • Turn off or temporarily disable any security programs or firewalls on your computer or WiFi device. • If possible, try using another computer or WiFi device to connect to your hotspot. If you can, then the problem is with the device that cannot connect, not the hotspot. What do I do if I can't access the Internet? If you are connected to the hotspot but cannot connect to the Internet, try the following suggestions: • Turn off your hotspot, remove the battery, wait 10 seconds, reinsert the battery, and turn on your hotspot. • Check the display status on the LCD. • Check the ALERTS screen and resolve any outstanding issues. • Make sure that network coverage is available in your area. • Wait one to two minutes for the hotspot to initialize. • Confirm that your account is activated and that no other Internet connections are active. • Check your account details with your Internet service provider to see if your recharge credit expired. • Switch your hotspot off and on and restart your computer or WiFi device. The LCD screen on my hotspot turned off. Can I still access the Internet? Yes, you can still access the Internet if the hotspot's LCD screen is not lit.The LCD screen goes to sleep if there is no activity on the screen, but the WiFi radio is still active. To wake up the LCD, press and quickly release the Power button. Why does the No Signal icon display? If the No Signal icon displays on either the LCD or the hotspot web page, the hotspot is in a zero coverage area and is not connected to the mobile broadband network. Make sure that you are in your network provider's coverage area. Why can't my device access the hotspot web page when connected to a VPN? If you are using your hotspot while connected to a VPN, you might not be able to access the hotspot web page using http://netgear.aroundtown. To directly access the hotspot web page hosted on the device, enter http://192.168.1.1 in your browser. Why can't my hotspot connect to a computer running Windows Vista? A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP address from certain routers. More information and a fix are available at Troubleshooting 132

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Troubleshooting
132
Around Town LTE Mobile Internet
•
Turn off your computer or WiFi device and take the battery out, wait 10 seconds, put the
battery back in, and turn your device on.
•
Restart your computer or WiFi device.
•
Turn off or temporarily disable any security programs or firewalls on your computer or
WiFi device.
•
If possible, try using another computer or WiFi device to connect to your hotspot. If you
can, then the problem is with the device that cannot connect, not the hotspot.
What do I do if I can’t access the Internet?
If you are connected to the hotspot but cannot connect to the Internet, try the following
suggestions:
•
Turn off your hotspot, remove the battery, wait 10 seconds, reinsert the battery, and turn
on your hotspot.
•
Check the display status on the LCD.
•
Check the ALERTS screen and resolve any outstanding issues.
•
Make sure that network coverage is available in your area.
•
Wait one to two minutes for the hotspot to initialize.
•
Confirm that your account is activated and that no other Internet connections are active.
•
Check your account details with your Internet service provider to see if your recharge
credit expired.
•
Switch your hotspot off and on and restart your computer or WiFi device.
The LCD screen on my hotspot turned off. Can I still access the Internet?
Yes, you can still access the Internet if the hotspot’s LCD screen is not lit.The LCD screen
goes to sleep if there is no activity on the screen, but the WiFi radio is still active. To wake up
the LCD, press and quickly release the
Power
button.
Why does the No Signal icon display?
If the No Signal icon
displays on either the LCD
or the hotspot web page, the hotspot is
in a
zero
coverage area and is not connected to the mobile broadband network. Make sure
that you are in your network provider’s coverage area.
Why can’t my device access the hotspot web page when connected to a VPN?
If you are using your hotspot while connected to a VPN, you might not be able to access the
hotspot web page using
http://netgear.aroundtown
.
To directly access the hotspot web page hosted on the device, enter
in
your browser.
Why can’t my hotspot connect to a computer running Windows Vista?
A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at