Samsung SCX-5935NX Quick Guide Easy Manual Ver.1.0 (English) - Page 113

CONDITION Loose toner Character Voids A Horizontal stripes Curl SUGGESTED SOLUTIONS • Clean the inside of the machine. (See "Cleaning the inside" on page 99.) • Check the paper type and quality. (See "Print media specifications" on page 126.) • Remove the toner cartridge and then, install a new one. (See "Replacing the toner cartridge" on page 119.) • If the problem persists, the machine may require repair. Contact a service representative. Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. (See "Print media specifications" on page 126.) If horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly. Remove the cartridge and reinsert it. • The toner cartridge may be defective. Remove the toner cartridge and install a new one. (See "Replacing the toner cartridge" on page 119.) • If the problem persists, the machine may require repair. Contact a service representative. If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thin. (See "Opening Printing Preferences" on page 47.) An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. Your machine is probably being used at an altitude of 1,500 m (4,921 ft) or above. The high altitude may affect the print quality, such as loose toner or light imaging. Change the correct altitude setting to your machine. (See "Altitude adjustment" on page 33.) Copying problems CONDITION SUGGESTED SOLUTION Copies are too light or too dark Use Light and Dark arrows to lighten or darken the backgrounds of copies in the Basic tab of the Copy menu. Smears, lines, marks, or spots appear on copies. • If the defects are on the original, press Light and Dark arrows to lighten the background of your copies in the Basic tab of the Copy menu. • If there are no defects on the original, clean the scan unit. (See "Cleaning the scan unit" on page 99.) Copy image is skewed. • Ensure that the original is face down on the scanner glass or face up in the document feeder. • Check that the copy paper is loaded correctly. Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the document feeder. Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. Frequent copy paper • Fan the stack of paper, then turn it over in the jams occur. tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight. • Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared. Toner cartridge • Your originals may contain pictures, solids, or produces fewer heavy lines. For example, your originals may copies than be forms, newsletters, books, or other expected before documents that use more toner. running out of toner. • The scanner lid may be left open while copies are being made. • Turn the machine off and back on. Troubleshooting_ 113