Samsung SCX-5935NX Quick Guide Easy Manual Ver.1.0 (English) - Page 117

Troubleshooting

_ 117

Refer to Linux User’s Guide that came with your computer for further

information on Linux error messages.

Common Macintosh problems

Refer to Macintosh User’s Guide that came with your computer for

further information on Macintosh error messages.

The machine does

not appear on the

scanners list.

•

Ensure your machine is attached to your

computer, connected properly via the USB

port, and is turned on.

•

Ensure the scanner driver for your machine is

installed in your system. Open Unified Linux

Driver configurator, switch to

Scanners

configuration

, then press

Drivers

. Make

sure that driver with a name corresponding to

your machine's name is listed in the window.

•

Ensure the port is not busy. Since functional

components of machine (printer and scanner)

share the same I/O interface (port), the

situation of simultaneous access of different

“consumer” applications to the same port is

possible. To avoid possible conflicts, only one

of them at a time is allowed to gain control

over the device. The other “consumer” will

encounter “device busy” response. This

usually happens when starting a scan

procedure. An appropriate message box

appears.

To identify the source of the problem, open

the

Ports configuration

and select the port

assigned to your scanner, port's symbol

/dev/mfp0 corresponds to LP:0 designation

displayed in the scanners’ options, /dev/mfp1

relates to LP:1, and so on. USB ports start at

/dev/mfp4, so scanner on USB:0 relates to

/dev/mfp4 respectively and so forth

sequentially. In the

Selected port

pane, you

can see if the port is occupied by another

application. If this is the case, you should

either wait for completion of the current job or

press the

Release port

button, if you are sure

that the present port applicaton is not

functioning properly.

The machine does

not scan.

•

Ensure a document is loaded into the

machine, ensure your machine is connected

to the computer.

•

If there is an I/O error while scanning.

CONDITION

SUGGESTED SOLUTIONS

CONDITION

SUGGESTED SOLUTIONS

The machine does

not print PDF files

correctly. Some

parts of graphics,

text, or illustrations

are missing.

Printing the PDF file as an image may enable

the file to print. Turn on

Print As Image

from the

Acrobat printing options.

It will take longer to print when you print a

PDF file as an image.

The document has

printed, but the print

job has not

disappeared from

the spooler in Mac

OS X10.3.2.

Update your MAC OS to OS MAC OS X 10.3.3.

or higher.

Some letters are not

displayed normally

during the cover

page printing.

Mac OS cannot create the font during the cover

page printing. The English alphabet and

numbers are displayed normally on the cover

page.

When printing a

document in

Macintosh with

Acrobat Reader 6.0

or higher, colors

print incorrectly.

Make sure that the resolution setting in your

machine driver matches the one in Acrobat

Reader.

Section	Page
Copyright	2
Safety information	3
Regulatory information	7
About this user’s guide	15
Features of your new product	17
7. Introduction	19
Machine overview	19
Control panel overview	21
Understanding the Status LED	22
Introducing the touch screen and useful buttons	22
8. Getting started	24
Setting up the hardware	24
Supplied software	24
System requirements	25
Installing USB connected machine’s driver	26
Sharing your machine locally	28
9. Network setup	30
Network environment	30
Introducing useful network programs	30
Configuring TCP/IP	30
Installing network connected machine’s driver	31
10. Basic setup	33
Altitude adjustment	33
Setting the authentication password	33
Setting the date and time	33
Changing the display language	33
Changing the country	34
Setting job timeout	34
Using power saving feature	34
Setting the default tray and paper	34
Changing the default settings	34
Changing the font setting	35
Understanding the keyboard	35
11. Media and tray	36
Preparing originals	36
Loading originals	36
Selecting print media	37
Changing the tray size	38
Loading paper in the tray	38
Printing on special media	40
Setting the paper size and type	42
Using the output support	42
12. Printing	43
Printer driver features	43
Basic printing	43
Using special print features	44
Understanding Printing Preferences	47
Using direct printing utility	50
Changing the default print settings	50
Setting your machine as a default machine	51
Printing to a file (PRN)	51
Macintosh printing	51
Linux printing	53
Printing with PS driver	54
13. Copying	56
Understanding the Copy screen	56
Basic copy	57
Changing the settings for each copy	57
Using special copy features	58
Changing the default copy settings	61
14. Faxing	62
Preparing to fax	62
Understanding the fax screen	62
Sending a fax	63
Receiving a fax	65
Adjusting the document settings	66
Setting up a fax phone book	66
Using the polling option	67
Using mailbox	68
Printing a report after sending a fax	68
Sending a fax in toll save time	68
Forwarding a fax to other destination	68
Setting up the fax ending tone	69
15. Scanning	70
Basic scanning method	70
Understanding the Scan screen	70
Scanning originals and sending through email (Scan to Email)	72
Scanning originals and sending to your computer (Scan to PC)	73
Scanning originals and sending via SMB/FTP (Scan to Server)	74
Setting authentication for authorized user	74
Using Scan and Fax Manager 2	75
Changing the scan feature settings	76
Scanning with TWAIN-enabled software	78
Scanning using the WIA driver	78
Macintosh scanning	78
Linux Scanning	79
16. Using USB memory device	82
About USB memory device	82
Understanding the USB screen	82
Scanning to an USB memory device	83
Changing the scan feature settings	83
Printing from a USB memory device	84
17. Machine status and advanced feature	85
Machine Setup	85
Browsing the machine’s status	85
General settings	85
Copy Setup	87
Fax Setup	87
Network Setup	88
Authentication	89
Optional Service	89
Printing a report	89
Menu overview	90
18. Management tools	93
Introducing useful management tools	93
Using SyncThru™ Web Service	93
Using the Smart Panel program	93
Smarthru Office	94
Using SetIP Program	95
Using the Linux Unified Driver Configurator	96
19. Maintenance	98
Printing a machine report	98
Monitoring the supplies life	98
Finding the serial number	98
Clearing fax memory	98
Sending the toner reorder notification	98
Checking Stored Documents	98
Cleaning a machine	99
Storing the toner cartridge	100
Tips for moving & storing your machine	100
20. Troubleshooting	101
Redistributing toner	101
Clearing original document jams	101
Tips for avoiding paper jams	102
Clearing paper jams	103
Understanding display messages	107
Solving other problems	108
21. Supplies and accessories	118
How to purchase	118
Available supplies	118
Available accessories	118
Available maintenance parts	118
Replacing the toner cartridge	119
Necessary precautions to take when installing accessories	119
Upgrading a memory module	120
Checking replaceable’s lifespan	120
Replacing the document feeder rubber pad	120
22. Specifications	122
General specifications	122
Printer specifications	123
Scanner specifications	124
Copier specifications	124
Facsimile specifications	125
Print media specifications	126
Contact SAMSUNG worldwide	127

Samsung SCX-5935NX Quick Guide Easy Manual Ver.1.0 (English) - Page 117

Common Macintosh problems, Print As Image

Page 117 highlights