Samsung SCX-5935NX Quick Guide Easy Manual Ver.1.0 (English) - Page 114

Scanning problems CONDITON SUGGESTED SOLUTIONS The scanner does not • Make sure that you place the original to be work. scanned face down on the scanner glass, or face up in the document feeder. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the machine cable is connected properly. • Make sure that the machine cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check that the scanner is configured correctly. Check scan setting in the SmarThru Office or the application you want to use to make certain that the scanner job is being sent to the correct port (for example, USB001). The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user's guide. Message appears on • There may be a copying or printing job in your computer progress. Try your job again when that job is screen: finished. • Device can't be • The selected port is currently being used. set to the H/W Restart your computer and try again. mode you want. • The machine cable may be improperly • Port is being used connected or the power may be off. by another program. • The scanner driver is not installed or the operating environment is not set up properly. • Port is Disabled. • Ensure that the machine is properly • Scanner is busy connected and the power is on, then restart receiving or your computer. printing data. • The USB cable may be improperly When the current connected or the power may be off. job is completed., try again. • Invalid handle. • Scanning has failed. Fax problems CONDITION SUGGESTED SOLUTIONS The machine is not working, there is no display, or the buttons are not working. No dial tone. The numbers stored in memory do not dial correctly. The original does not feed into the machine. Faxes are not received automatically. The machine does not send. The incoming fax has blank spaces or is of poor-quality. Some of the words on an incoming fax are stretched. There are lines on the originals you sent. • Unplug the power cord and plug it in again. • Ensure that there is power being supplied to the electrical outlet. • Check that the phone line is properly connected. • Check that the phone socket on the wall is working by plugging in another phone. Make sure that the numbers are stored in memory correctly. Print a Fax Phone Book list. (See "Setting up a fax phone book" on page 66.) • Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick or thin. • Make sure that the document feeder is firmly closed. • The document feeder rubber pad may need to be replaced. Contact a service representative. • The receiving mode should be set to fax. • Make sure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem • Make sure that the original is loaded in the document feeder or on the scanner glass. • Check the fax machine you are sending to, to see if it can receive your fax. • The fax machine sending you the fax may be faulty. • A noisy phone line can cause line errors. • Check your machine by making a copy. • The toner cartridge may be empty. Replace the toner cartridge. (See "Replacing the toner cartridge" on page 119.) The fax machine sending the fax had a temporary document jam. Check your scan unit for marks and clean it. (See "Cleaning the scan unit" on page 99.) Troubleshooting_ 114