Samsung SCX-5935NX Quick Guide Easy Manual Ver.1.0 (English) - Page 115

Common PostScript problems, Common Windows problems, PROBLEM, POSSIBLE, CAUSE, SOLUTION, CONDITION

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CONDITION SUGGESTED SOLUTIONS The machine dials a number, but the connection with the other fax machine fails. Faxes do not store in memory. Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to solve out the problem. There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no longer need from the memory, and then try to store the fax again. Call for service. You may have chosen the wrong paper settings in the user option setting. For details about paper settings. (See "Setting the paper size and type" on page 42.) Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. PROBLEM PostScript file cannot be printed. "Limit Check Error" report prints. POSSIBLE CAUSE The PostScript driver may not be installed correctly. The print job was too complex. SOLUTION • Install the PostScript driver. (See "Installing USB connected machine's driver" on page 26, "Installing network connected machine's driver" on page 31.) • Print a configuration page and verify that the PS version is available for printing. • If the problem persists, contact a service representative. You might need to reduce the complexity of the page or install more memory. (See "Installing a memory module" on page 120.) PROBLEM A PostScript error page prints. The optional tray is not selected in the driver. When printing a document in Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly. POSSIBLE CAUSE SOLUTION The print job may not be PostScript. The printer driver has not been configured to recognize the optional tray. The resolution setting in the printer driver may not be matched with the one in Acrobat Reader. Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine. Open the PostScript driver properties, select the Device Settings tab, and set the tray option of the Installable Options section to Installed. Make sure that the resolution setting in your printer driver matches the one in Acrobat Reader. Common Windows problems CONDITION SUGGESTED SOLUTIONS "File in Use" message appears during installation. "General Protection Fault", "Exception OE", "Spool 32", or "Illegal Operation" messages appear. "Fail To Print", "A printer timeout error occurred" messages appear. Exit all software applications. Remove all software from the printer's startup group, then restart Windows. Reinstall the printer driver. Close all other applications, reboot Windows and try printing again. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Refer to Microsoft Windows User's Guide that came with your computer for further information on Windows error messages. Troubleshooting_ 115

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Troubleshooting
_ 115
Common PostScript problems
The following situations are PS language specific and may occur when
several printer languages are used.
Common Windows problems
Refer to Microsoft Windows User’s Guide that came with your
computer for further information on Windows error messages.
The machine dials a
number, but the
connection with the
other fax machine
fails.
The other fax machine may be turned off, out of
paper, or cannot answer incoming calls. Speak
with the other machine operator and ask her/him
to solve out the problem.
Faxes do not store in
memory.
There may not be enough memory space to
store the fax. If the display indicating the
memory status shows, delete any faxes you no
longer need from the memory, and then try to
store the fax again. Call for service.
Blank areas appear
at the bottom of
each page or on
other pages, with a
small strip of text at
the top
You may have chosen the wrong paper settings
in the user option setting. For details about
paper settings. (See "Setting the paper size and
type" on page 42.)
PROBLEM
POSSIBLE
CAUSE
SOLUTION
PostScript file
cannot be printed.
The PostScript
driver may not be
installed correctly.
•
Install the PostScript
driver. (See "Installing
USB connected
machine’s driver" on
page 26, "Installing
network connected
machine’s driver" on
page 31.)
•
Print a configuration
page and verify that
the PS version is
available for printing.
•
If the problem persists,
contact a service
representative.
“Limit Check Error”
report prints.
The print job was
too complex.
You might need to
reduce the complexity of
the page or install more
memory. (See "Installing
a memory module" on
page 120.)
CONDITION
SUGGESTED SOLUTIONS
A PostScript error
page prints.
The print job may
not be PostScript.
Make sure that the print
job is a PostScript job.
Check to see whether
the software application
expected a setup or
PostScript header file to
be sent to the machine.
The optional tray is
not selected in the
driver.
The printer driver
has not been
configured to
recognize the
optional tray.
Open the PostScript
driver properties, select
the
Device Settings
tab,
and set the tray option of
the
Installable Options
section to
Installed
.
When printing a
document in
Macintosh with
Acrobat Reader 6.0
or higher, colors
print incorrectly.
The resolution
setting in the printer
driver may not be
matched with the
one in Acrobat
Reader.
Make sure that the
resolution setting in your
printer driver matches
the one in Acrobat
Reader.
CONDITION
SUGGESTED SOLUTIONS
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the printer’s startup group, then
restart Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout error
occurred” messages
appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
PROBLEM
POSSIBLE
CAUSE
SOLUTION