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The following table lists possible reasons for the failure of a remote firmware update and the corrective

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The following table lists possible reasons for the failure of a remote firmware update and the corrective action required for each situation. Table 6-2 Troubleshooting a firmware update failure Reason for firmware update failure Corrective action The .RFU file is corrupted. The wrong product is contained in the .RFU file. The upgrade was interrupted. A flash hardware failure occurred. The product recognizes that the file is corrupted and rejects the update. Download the file again and send the new file to the product. Download the file from . The product recognizes the product mismatch and rejects the update. Download the correct file and send it to the product. Download the file from . See Table 6-3 Update messages on page 166. Although it is extremely unlikely, the product might have a hardware failure. Call technical support to address the problem (see the flyer that came with the product for a local telephone support list). Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only if the update process does not succeed. Table 6-3 Update messages Printer message Explanation RECEIVING UPGRADE This message appears from the time the product recognizes the beginning of an .RFU update until the time the product has verified the validity and integrity of the .RFU update. PERFORMING UPGRADE NOTE: If the remote firmware update process is interrupted before the firmware is downloaded (while RECEIVING UPGRADE appears on the control-panel display), the firmware file must be sent again. No message appears on the product control panel to indicate that the update was interrupted. This message appears while the product is actually reprogramming the firmware. INITIALIZING NOTE: If power is lost during the flash DIMM update (while PERFORMING UPGRADE appears on the control-panel display), the update is interrupted and the message RESEND UPGRADE appears on the control-panel display. This message appears from the time the product has finished reprogramming the DIMM until the product reinitializes. RESEND UPGRADE This message appears (in English only) if the firmware update fails because the RFU process is interrupted. It can also occur if firmware for accessories (such as the duplex unit or an output device fails to update. Perform another update by any means that is supported by the product, regardless of the connection (network, parallel, or USB). 166 Chapter 6 Engineering Details ENWW

Section	Page
Document and product basics	19
Purpose and scope	20
Software availability and localization	21
Printing-system software on the Web	21
In-box printing-system software CD	21
HP LaserJet software CD, Windows partition	21
CD versions and language support	22
Driver languages	24
Installer languages	25
Documentation languages	26
Windows software description	27
Introduction	27
Advanced color use	28
Color Access Control	28
PANTONE color profiles	29
HP Print View Software	30
HP MFP Send Fax Driver	30
HP Scan to E-mail Setup Wizard	30
HP Save-to-Folder Setup Wizard	30
Font support	31
Basic fonts	31
HP Driver Deployment Utility	32
HP Driver Configuration Utility	33
Install Windows software and utilities	35
Introduction	35
Supported operating systems for Windows	36
System requirements	37
Print driver support in other operating systems	37
Install overview	38
Software Installer system check	38
Microsoft Windows Installer 3.1	38
Software installation types for Windows	38
Installation options	39
Detailed Microsoft Windows installation instructions	40
Perform the recommended print driver installation using the SW Installation CD	40
Use the Back, Next, Finish, and Cancel buttons	45
Set a default printer	45
Use the MFP Send Fax Driver	46
Download the HP Send Fax Driver	46
Install the HP Send Fax Driver	47
HP Driver Installation Utility (HP DIU)	47
Add Printer Wizard	51
Send a fax by using the HP Send Fax Driver	57
Create a network folder by using the Scan Setup Wizard	58
Install optional software	69
Uninstall software	71
Uninstall component list	71
Uninstall the printer driver or the HP Send Fax Driver by using the Windows Add or Remove Programs f ...	72
Uninstall the printer driver or the HP Send Fax Driver by using the Server Properties feature	73
HP PCL 6 print driver for Windows	75
Introduction	75
Change the printer driver settings for Windows	76
Properties tab set	77
Printing Preferences tab set	77
Document preview image	77
Help system	78
“What's this?” Help	78
Incompatible Print Settings messages	78
Advanced tab features	80
Paper/Output	80
Copy Count	81
Graphic	81
Image Color Management	81
True Type Font	81
Document Options	82
Advanced Printing Features	82
Print Optimizations	82
Printer Features	83
Layout Options	83
Printing Shortcuts tab features	85
Use defined printing shortcuts	85
General Everyday Printing	86
Paper sizes	86
Paper source	87
Pages per sheet	88
Print on both sides	88
Paper type	88
Orientation	89
Eco-print (Two-sided Printing)	90
Factory Defaults	90
Booklet Printing	90
Envelopes	91
Create a custom printing shortcut	91
Paper/Quality tab features	92
Paper Options	93
Paper sizes	93
Custom Paper Size	94
Name	95
Paper size	95
Units	95
Custom width and height control limits	95
Paper source	96
Paper type	97
Special pages	99
Covers	99
Print pages on different paper	99
Insert blank or preprinted pages	100
Chapter separator pages	101
Document preview image	102
Print Quality	103
Gloss Level drop-down menu	103
Effects tab features	104
Resizing Options	104
Actual Size	105
Print Document On	105
Scale to Fit	105
% of Actual Size	106
Document preview image	106
Watermarks	107
Current watermarks	108
Watermark Message	109
Message Angle	109
Font Attributes	109
Default watermark settings	111
Finishing tab features	112
Document Options	112
Print on Both Sides	113
Print on both sides automatically	114
Print on both sides manually	114
Flip Pages Up	116
Booklet Layout	117
Book and Booklet Printing	117
Pages per Sheet	118
Print Page Borders	118
Page Order	118
Document preview image	119
Orientation	119
Job Storage tab features	121
Status group box	123
Job Storage Mode	123
Off	123
Proof and Hold	123
Personal Job	124
Quick Copy	124
Stored Job	125
PIN to print	125
Job Notification Options	125
User Name	126
Job Name	126
Use job-storage features when printing	127
Release a job-storage print job	127
Delete a job-storage print job	128
Color tab features	129
Color Options	130
Automatic	130
Manual	130
General	132
Neutral Grays	132
Halftone	132
Color Themes	133
Default (sRGB)	133
Photo (sRGB)	133
Photo (Adobe RGB 1998)	133
Vivid (sRGB)	134
None	134
Custom Profile	134
Document preview image	134
HP EasyColor	135
Services tab features	137
Internet Services	137
Device services	138
Device Settings tab features	139
Form to Tray Assignment	139
Font Substitution Table	140
External Fonts	140
Installing external fonts	141
Removing external fonts	142
Installable Options	142
Automatic Configuration	142
Tray 3	143
Tray 4	143
Tray 5	143
Duplex Unit (for 2-Sided Printing)	143
Allow Manual Duplexing	143
Printer Hard Disk	143
Job Storage	144
Job Separator	144
Mopier Mode	144
Mopier mode and collation	144
About tab features	146
Macintosh software and utilities	147
Introduction	147
Determine the Mac driver version	148
Supported operating systems for Macintosh	148
Macintosh system requirements	148
Hardware requirements	148
Supported printer drivers for Mac	148
Change printer-driver settings for Mac	149
Printing-system software	149
PDEs	149
HP Embedded Web Server	149
Install notes	150
Online help	150
Screen fonts	150
Macintosh installation instructions	151
HP LaserJet software CD, Macintosh partition	151
Install the HP LaserJet printing-system software for the Macintosh OS	151
General installation instructions	151
Mac OS X installation	152
Main Install dialog box sequence	152
Setup instructions	159
Setting up a printer with Mac OS X v10.4, v10.5, v.10.6, and later	159
Troubleshooting the product setup	162
Remove software from Mac operating systems	163
HP Printer Utility for Mac	164
Access to the HP (Printer) Utility	165
Supplies Status	166
Device Information	167
Color Usage	167
File Upload	168
Update Firmware	169
Upload Fonts	170
Commands	171
HP ePrint Center	171
Duplex mode	172
Trays Configuration	173
Stored Jobs	173
E‑mail Alerts	175
Network Settings	175
Supplies Management	177
Protect Direct Ports	178
Additional Settings	179
Output Devices	179
Restrict Color	180
Engineering Details	181
Introduction	181
Remote firmware update	182
Determining the current level of firmware	182
Downloading the new firmware from the HP Web site	182
Downloading the new firmware to the product	183
Printer messages during the firmware update	183
Downloading custom color profiles	185
Remote firmware update by using FTP through a browser	186
Remote firmware update by using FTP on a direct network connection (Windows)	187
Remote firmware update through a local Windows port	188
Windows XP, Windows Server 2003, or Windows Server 2008	188
Remote firmware update through a USB port	189
Remote firmware update through a Windows network	190
Remote firmware update by using the LPR command	190
HP Easy Firmware Upgrade utility	191
Remote firmware update through HP Web Jetadmin	194
Remote firwmare update using HP Web Jetadmin V7.8 or 8.x	194
Remote firmware update using HP Web Jetadmin 10.x	196
Remote firmware update by using FTP on a direct network connection (Macintosh)	197
Remote firmware update using the HP Printer Utility (Macintosh OS X)	197
Remote firmware update for UNIX systems	197
Printing print-ready documents	199
Print-ready file printing by using FTP through a browser	199
Print-ready file printing by using FTP on a direct network connection (Windows)	200
Print-ready printing by using a local Windows port	200
Windows 2000, Windows XP, Windows Server 2003, Windows Server 2008, or Windows Vista	201
Print-ready file printing in a Windows network	201
Print a print-ready file through the HP Embedded Web Server	201
Print-ready file printing by using the LPR command	201
Print-ready file printing by using FTP on a direct network connection (Macintosh)	202
Print-ready file printing in UNIX systems	203
Special paper guidelines	204
Media attributes and commands	205
Paper-source commands	205
Paper-type commands examples	206
File to E-mail utility	207

Match case Limit results 1 per page

The following table lists possible reasons for the failure of a remote firmware update and the corrective

action required for each situation.

Table 6-2

Troubleshooting a firmware update failure

Reason for firmware update

failure

Corrective action

The .RFU file is corrupted.

The product recognizes that the file is corrupted and rejects the update. Download

the file again and send the new file to the product. Download the file from .

The wrong product is contained in

the .RFU file.

The product recognizes the product mismatch and rejects the update. Download the

correct file and send it to the product. Download the file from .

The upgrade was interrupted.

See

Table

Update messages

on page

166

A flash hardware failure occurred.

Although it is extremely unlikely, the product might have a hardware failure. Call

technical support to address the problem (see the flyer that came with the product

for a local telephone support list).

Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only if

the update process does not succeed.

Table 6-3

Update messages

Printer message

Explanation

RECEIVING UPGRADE

This message appears from the time the product recognizes the beginning of

an .RFU update until the time the product has verified the validity and integrity of

the .RFU update.

NOTE:

If the remote firmware update process is interrupted before the firmware

is downloaded (while

RECEIVING UPGRADE

appears on the control-panel

display), the firmware file must be sent again. No message appears on the

product control panel to indicate that the update was interrupted.

PERFORMING UPGRADE

This message appears while the product is actually reprogramming the firmware.

NOTE:

If power is lost during the flash DIMM update (while

PERFORMING

UPGRADE

appears on the control-panel display), the update is interrupted and

the message

RESEND UPGRADE

appears on the control-panel display.

INITIALIZING

This message appears from the time the product has finished reprogramming the

DIMM until the product reinitializes.

RESEND UPGRADE

This message appears (in English only) if the firmware update fails because the

RFU process is interrupted. It can also occur if firmware for accessories (such as

the duplex unit or an output device fails to update. Perform another update by

any means that is supported by the product, regardless of the connection

(network, parallel, or USB).

166

Chapter 6

Engineering Details

ENWW