HP Integrity Superdome SX2000 HP Insight Manager WBEM Provider Events Referenc
HP Integrity Superdome SX2000 Manual
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- HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 1
HP Integrity Servers with Microsoft® Windows Server™ 2003 and Windows Server™ 2008 HP Insight Management WBEM Provider Events Reference Guide HP Part Number: 5992-5584 Published: May 2009 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 2
, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 3
7 Introduction...7 Platform Events...7 HP Ethernet Events...105 HP Fiber Channel Events...106 HP SAS Events...107 HP SCSI Events...107 HP Smart Array Events...108 Server Provider (SysEvt) Events...109 HP System Management Homepage Events 110 HP Event Sync Events...110 HP BMC IPMI Driver Events - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 4
4 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 5
intended for system administrators and HP support personnel responsible for installing, configuring, and managing HP Integrity servers. This document is not problems. CAUTION A caution calls attention to important information that if not understood or followed will result in data loss, data - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 6
Supported Products Systems Version (Servers) Microsoft Windows Server 2003 for Itanium-based Systems, 64-bit Microsoft Windows Server 2008 for Itanium-based Systems, 64-bit Version 6.2 BL860c, BL870c, rx2660, rx3600, rx6600, rx7640, rx8640, Superdome sx2000 Publication Date May, 2009 HP - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 7
Tables Introduction This reference guide describes the Windows System Log Event ID number, severity, and description of events generated by HP Integrity WBEM provider software. The WBEM providers are a group of services that run continuously in the background on HP Integrity servers and report the - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 8
WBEM ProviderName: SEL02_IndicationProvider. One of the temperature sensors crossed its upper non-critical threshold. Probable Cause: The temperature inside the server has gone outside the factory specified range for normal operation. This event may indicate one of the following conditions: a failed - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 9
. Voltage reached critical level. Probable Cause: The voltage in the server has gone outside the factory set range. A bad component, blown immediately shutdown to avoid damage. Contact your HP support representative as soon as possible to have the unit checked. Check all boards, power supplies - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 10
Action: To correct the problem, try the following: 1. Validate that processors are supported in this system. 2. unit and contact HP support to determine appropriate action. WBEM EventID: 157. WBEM ProviderName: SEL02_IndicationProvider. Cooling unit failure. Probable Cause: A cooling unit - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 11
halts the system to prevent errors from propagating to other subsystems. Data being written or transmitted at the time may have been lost. server's Management Processor Card and look at the event log for more details on the failure. Recommended Action: Contact HP Support for best course of action. HP - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 12
non-recoverable errors, the system will either stop or reboot to prevent data corruption and unreliable operation. Recommended Action: When this event is generated, it . If error re-occurs contact your HP representative for support. WBEM EventID: 201. WBEM ProviderName: FPL_IndicationProvider. 12 WBEM Provider - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 13
has failed to launch EFI because of an internal error. Recommended Action: Reboot or update System FW. If problem persists contact your HP representative for support. WBEM EventID: 203. WBEM ProviderName: FPL_IndicationProvider. Monarch selection failure. Probable Cause: An internal error has caused - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 14
not serviced. Probable Cause: Internal FW error. Recommended Action: Reboot, if problem persists contact your HP representative for support. WBEM before the CPU data structure has been setup. Recommended Action: Reboot, if problem persists contact your HP representative for support. WBEM EventID: - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 15
contact HP support to troubleshoot the problem. WBEM EventID: 232. WBEM ProviderName: FPL_IndicationProvider. Trap taken. Probable Cause: This will follow other events indicating some type of IVT error. Recommended Action: This event is for debugging the address, other events will determine the user - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 16
necessary, if problem persists contact your HP representative for support. WBEM EventID: 256. WBEM ProviderName: FPL_IndicationProvider. Trap not serviced. Probable Cause problem persists contact your HP representative for support. WBEM EventID: 262. WBEM ProviderName: FPL_IndicationProvider. 16 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 17
Cause: Expected Machine Check Vector not registered at the time of an Expected Machine Check. Recommended action: Contact HP support to troubleshoot the problem. WBEM EventID: 266. WBEM ProviderName: FPL_IndicationProvider. INIT initiated. Probable Cause: Software has requested an INIT or the INIT - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 18
installed in the system is one that is supported. If problem persists contact your HP representative for support. WBEM EventID: 277. WBEM ProviderName: failure. Recommended Action: Reseat IO card. Replace IO card. If problem persists, contact your HP representative to check the I/O slot - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 19
: Refer to the user's manual for Memory loading instructions. WBEM EventID: 300. WBEM ProviderName: FPL_IndicationProvider. DIMM SPD checksum failed. Probable Cause: The DIMMs SPD EEPROM got corrupted. Recommended Action: Contact HP Support personnel to troubleshoot the problem. WBEM EventID: 301 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 20
: Refer to the user's manual for Memory loading instructions. WBEM EventID: 316. WBEM ProviderName: FPL_IndicationProvider. Generic memory firmware error. Probable Cause: Corrupt NVM or System firmware failure. Recommended action: Contact HP support to troubleshoot the problem. WBEM EventID: 317 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 21
output which ranks it is deallocating and why. Review the preceding events and refer to the users manual to correct the memory loading. WBEM EventID: 321 data field could not be found in the Rank table, possibly due to NVM corruption. Recommended Action: Contact HP support to troubleshoot the problem - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 22
. Probable Cause: Control bit to use an alternate memory config are set. Recommended Action: Clear NVM Update SFW Contact HP support to troubleshoot the problem. WBEM EventID: 338. WBEM ProviderName: FPL_IndicationProvider. OS INIT address not registered. Probable Cause: The OS has not registered an - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 23
the data HP Support Center. WBEM EventID: 355. WBEM ProviderName: FPL_IndicationProvider. Reporting cell was not included in the global cell set. Probable Cause: Fabric problem, Connection problem or timing problem. Reset the PD. WBEM EventID: 356. WBEM ProviderName: FPL_IndicationProvider. No Core - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 24
Recommended Action: Reconfigure PCI cards and remove some of the bridge devices. WBEM EventID: 2421. WBEM ProviderName: FPL_IndicationProvider. A Timeout occurred during RI initialization. The CSR is in the data field. The alert level will vary. Probable Cause: Hardware problem such as cable connect - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 25
Review card. WBEM EventID: 2425. WBEM ProviderName: FPL_IndicationProvider. DIMM SPD Extended Checksum Failure. Probable Cause: Replace any bad dimms. WBEM EventID: 392. WBEM ProviderName: FPL_IndicationProvider. Options header checksum error encountered. Probable Cause: Reinitialize the options data - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 26
ProviderName: FPL_IndicationProvider. NVRam test failed with a data compare error. Probable Cause: Bad NVRam, replace for new version of firmware/OS Contact HP Support. WBEM EventID: 2427. WBEM ProviderName: the semaphore Try reinitializing NVRAM. If problem persists, contact engineering. WBEM EventID - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 27
problem. WBEM EventID: 418. WBEM ProviderName: FPL_IndicationProvider. LBA has unexpected number of I/O Slots. Probable Cause: Unsupported I/O configuration. Recommended Action: Remove the I/O cards Recommended Action: Contact HP support personnel to troubleshoot the problem. WBEM EventID: 421 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 28
to update CSR contents. Probable Cause: Coherency controller on cell sending event is suspect. Recommended Action: Provide event data to HP support center for assistance. WBEM EventID: 2431. WBEM ProviderName: FPL_IndicationProvider. This indicates the failure in collecting the Complex profile - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 29
equal to FIT revision. Probable Cause: A ROM Rev and FIT Rev do not match. Recommended Action: Update SFW, if problem persists contact your HP representative for support. WBEM EventID: 583. WBEM ProviderName: FPL_IndicationProvider. ROM revision not equal to Rev block. Probable Cause: A ROM Rev and - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 30
SFW if necessary, if problem persists contact your HP representative for support. WBEM EventID: 585. follow the guidelines in the user manual Recommended Action: Rearrange the DIMMs the preferred core cells, we will boot. If exactly 50% have rendezvoused, and there is a specified preferred core cell - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 31
. Probable Cause: PAL Failed to rendezvous the processors during a MCA. Recommended Action: Review error logs to determine cause of MCA. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 444. WBEM ProviderName: FPL_IndicationProvider. MC: Set PAL features failed - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 32
entry type. Probable Cause: Corrupted table. Recommended Action: Reboot system. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 457. WBEM ProviderName: FPL_IndicationProvider. A GUID was larger than the expected 128 bits. Probable Cause: Inconsistency in EFI - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 33
problem persists contact your HP representative for support. WBEM EventID: 471. WBEM ProviderName: FPL_IndicationProvider. EFI unable to determine frequency base problem persists, contact HP support to troubleshoot the problem service. Probable Cause: This is usually a symptom of an earlier problem. - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 34
If only one reports this issue, replace the CPU. If problem persists, contact HP support. WBEM EventID: 487. WBEM ProviderName: FPL_IndicationProvider. cpu access error partition, and check hardware associated with event data. WBEM EventID: 493. WBEM ProviderName: FPL_IndicationProvider. 34 WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 35
Cause: The system ID(s) is invalid and the user did not elect to fix the problem. Recommended Action: Reboot the system and follow the problem persists, contact your HP representative for support. WBEM EventID: 501. WBEM ProviderName: FPL_IndicationProvider. EFI unable to find the SAL service - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 36
or BMC firmware as necessary. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 510. WBEM ProviderName a PAL compatibility problem. WBEM EventID: 518. WBEM ProviderName: FPL_IndicationProvider. memory DIMM pair mismatch. Probable Cause: The user installed a mismatched - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 37
Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 523. WBEM ProviderName the event data. Reset cell. WBEM EventID: 528. WBEM ProviderName: FPL_IndicationProvider. memory DIMM quad mis-match. Probable Cause: The user installed a - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 38
accessing the BMC. Recommended Action: Reset BMC or reboot. Upgrade BMC FW and System FW. If problem persists, contact your HP representative for support. WBEM EventID: 544. WBEM ProviderName: FPL_IndicationProvider. Utilities reported an error while trying to manipulate the LED. Probable Cause - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 39
ADMIN or USER mode. Recommended Action: Reboot the system. Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM has been detected. The physical location can be located in the data field. Probable Cause: Poorly seated DIMM Recommended Action: Reseat DIMM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 40
: The CC to XBC link is not operational. Recommended Action: Reset the cell Reset the system backplane Contact HP Support personnel to troubleshoot problem. WBEM EventID: 603. WBEM ProviderName: FPL_IndicationProvider. Remote routing a crossbar failed. Probable Cause: A failure was encountered while - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 41
receive additional (lower alert level) event entries with more data associated with this event. WBEM EventID: 611. WBEM board with cabinet's AC Breakers 'off'. Recommended Action: Remove cell board causing problem. Power complex on and allow cells to distribute their copy of complex profile - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 42
refresh the watchdog timer by emitting an event with data field set to activity level/timeout, and the timeout triggers resetting the partition. OS-specific and platform-specific procedures are used to enable the cell, HP Support personnel should be contacted to troubleshoot the PDH daughtercard - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 43
has fallen below an acceptable upper threshold. Recommended Action: Contact HP Support personnel to troubleshoot problem. WBEM EventID: 671. WBEM ProviderName: FPL_IndicationProvider. The BPSs for the cabinet are illegally configured. Data Byte 3 = PDCA number. Probable Cause: The BPS are installed - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 44
blower in the same cabinet was declared failed. This created the illegal condition of N-1. Recommended Action: Contact HP Support personnel to troubleshoot the problem. WBEM EventID: 681. WBEM ProviderName: FPL_IndicationProvider. Cabinet Shutdown - Insufficient IO Fans. Probable Cause: One IO fan - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 45
from a SBCH FRUID EEPROM. Probable Cause: The CLU cannot read the data contained in the EEPROM on the SBCH board in the same cabinet. Recommended Action: Contact HP Support personnel to troubleshoot the problem. If this is the only READ failure in this timeframe, replace the SBCH board following - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 46
WBEM EventID: 700. WBEM ProviderName: FPL_IndicationProvider. Failure to write data to FRUID EEPROM. Probable Cause: The entity being written to physical location has failed. Recommended Action: Contact HP Support personnel to troubleshoot problem. WBEM EventID: 2906. WBEM ProviderName: - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 47
HP Support personnel to troubleshoot the problem. WBEM EventID: 708. WBEM ProviderName: FPL_IndicationProvider. The CPU Node reported a problem not exist. Ensure that the MP is functioning and that the proper data is being requested. WBEM EventID: 616. WBEM ProviderName: FPL_IndicationProvider. An - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 48
revision, use FWUU to update CLU firmware. Contact HP Support personnel to troubleshoot problem. WBEM EventID: 624. WBEM ProviderName: FPL_IndicationProvider. An unknown Cell voltage margin has been detected. Probable Cause: A user has manually, using back-door debugging methods, altered the voltage - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 49
's Scratch/FRU EEPROM. Recommended Action: If in manufacturing, program correct data in partition specific field of the Cell or CPU Module's FRU EEPROM. Otherwise, contact HP support personnel to troubleshoot the problem. WBEM EventID: 632. WBEM ProviderName: FPL_IndicationProvider. An error has - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 50
init failure. Contact your HP service representative to check the CC to XBC link. WBEM EventID: 723. WBEM ProviderName: FPL_IndicationProvider. Data read from the CC Error FE, or contains an SBE or LPE. Recommended Action: Contact HP Support personnel to analyze the fabric. WBEM EventID: 725. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 51
Check CC, Check XBC, Contact HP Support Personnel. WBEM EventID: 731. . Contact engineering to diagnose the problem. WBEM EventID: 736. WBEM FPL_IndicationProvider. Failure to identify a core cell during Global MCA. Probable source cell port on XBC during data traversability test. Probable Cause: A - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 52
Action: Try OLAing a different cell. Contact HP Support personnel to troubleshoot the problem. WBEM EventID: 1761. WBEM ProviderName: FPL_IndicationProvider fabric connection between OLA cell and core cell. Recommended Action: Gather IPMI event logs and contact HP Support. WBEM EventID: 6959. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 53
Cause: contact your HP service representative. WBEM EventID: support the installed PCI cards. Recommended Action: Remove one or more PCI cards to reduce resource requirements; check for faulty cards ProviderName: FPL_IndicationProvider. There is a problem initializing the REO cable. Probable Cause - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 54
while writing the LBA phase data Recommended Action: Replace the error being generated replace either the PCI card or the I/O backplane. WBEM EventID: collect IPMI event logs and contact HP Customer Support for assistance. WBEM EventID: 6954 . The Options service received an NVRAM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 55
HP Support personnel to troubleshoot the problem. WBEM EventID: 1759. WBEM ProviderName: FPL_IndicationProvider. failed accessing the core cell RTC while synchronizing the OLA cell's RTC. Probable Cause: Core cell data LPM status as fault. Probable Cause: Service / replace the appropriate part of, or - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 56
Reseat Card. Replace Card. If error persists, contact HP support. WBEM EventID: 1763. WBEM ProviderName: FPL_IndicationProvider. One of the rope units in HP Support personnel to troubleshoot the problem. WBEM EventID: 1764. WBEM ProviderName: FPL_IndicationProvider. Firmware encountered a problem - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 57
WBEM EventID: 848. WBEM ProviderName: FPL_IndicationProvider. Invalid data read from a CPU module's Processor Information ROM. Probable Cause: The CPU module's Processor Information ROM is unprogrammed. Recommended Action: Contact HP support personnel to troubleshoot the CPU module pointed to by the - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 58
to be already initialized. Probable Cause: Firmware problem. Contact HP Support Personnel. WBEM EventID: 865. WBEM ProviderName: an HP CPU module, or the FRUID data for this CPU module has not been programmed. Recommended Action: Contact HP support personnel to troubleshoot the - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 59
WBEM EventID: 882. WBEM ProviderName: FPL_IndicationProvider. Error reading the XIN_LINK_STATE register. Probable Cause: link init problem Recommended Action: Contact HP Support personnel to check the XBC, CC, backplane. WBEM EventID: 883. WBEM ProviderName: FPL_IndicationProvider. Unexpected fabric - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 60
because PDC couldn't read PDH memory. Probable Cause: Cell hardware problem like PDH memory itself, the coherency controller, the executing CPU or interaction between any of these cell components. Recommended Action: Contact HP Support to troubleshoot the cell and either fix it or replace it. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 61
data. Probable Cause: Cell hardware problem, like a problem with PDH registers or PDH memory, or a problem with the concorde or CPU chips. Recommended Action: Troubleshoot data structure in PDH memory. Probable Cause: Hardware problem with the CPU or cell board. Recommended Action: Contact HP Support - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 62
Action: Troubleshoot the cell and/or replace it. Contact HP Customer Support for assistance. WBEM EventID: 917. WBEM ProviderName: FPL_IndicationProvider. CPU Dual Core Initialization Failed. Probable Cause: MX2 initialization failed Recommended Action: Reboot. If problem persists contact your HP - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 63
the FRU specific field of the FRU data for the cell or CPU module. Otherwise, contact HP Support personnel to troubleshoot the problem. WBEM partition. This action is not recommended. To recover, the NVRAM on the PDH card must be cleared, the cell power cycled, and defaults restored from disk. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 64
PDH memory. Probable Cause: CPU is on unreachable cell Defective CPU Recommended Action: Contact HP Support personnel to troubleshoot cell board Investigate for fabric problem. WBEM EventID: 1766. WBEM ProviderName: FPL_IndicationProvider. Resetting the partition because a processor was not in - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 65
the number of failed links. Probable Cause: Fabric Access Failure Recommended Action: Contact HP Support personnel to check XBC, Backplane, CC, look for additional chassis codes to describe the problem. WBEM EventID: 948. WBEM ProviderName: FPL_IndicationProvider. Failed to write the XBC CSR that - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 66
Recommended Action: Correct the hardware/software problem indicated by previous errors. WBEM EventID WBEM ProviderName: FPL_IndicationProvider. Error creating the internal data and services for the SBA. Probable Cause: This is Probable Cause: Replaces the I/O card specified by the physical location. - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 67
a DIMM. The specified DIMM may need to be serviced. Recommended Action: Contact your HP support representative to check the affected hardware. WBEM EventID: 1805. WBEM ProviderName: FPL_IndicationProvider. Windows: Server Agents Management data not accessible, locked property. Probable Cause: The - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 68
FPL_IndicationProvider. Manual override of fatal stop boot condition. Probable Cause: The user has initiated manual O/S specific value from its own copy of the RDRs. Probable Cause: problem on cell wherein PDC could not properly access memory Recommended Action: Contact HP support to troubleshoot - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 69
Configuration error, main backplane failure; the intended core cell failed during boot. Recommended Action: check data structure for another cell in the partition. This should never happen unless there is an intermittent problem with the main backplane. Recommended Action: Contact HP support - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 70
the server are problem with the system bus. Contact your HP representative to check the system bus. WBEM EventID: 1822. WBEM ProviderName: FPL_IndicationProvider. PCI card problem. Include the FABRIC_ERRORS_XBC_CLEAR_WR_ADDR event log and its data in any reports. Recommended Action: Contact HP Support - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 71
the XBC Port Error Status Register. Probable Cause: Fabric Access Failure. Likely hardware problem. Look for additional chassis codes to further isolate the error. Recommended Action: Contact HP Support personnel to analyze the fabric. WBEM EventID: 1831. WBEM ProviderName: FPL_IndicationProvider - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 72
. Error building cell-level FW device tree. Probable Cause: Data field displays the status of creating the cell level device tree be deconfigured. If the error persists after a powercycle, contact HP Support. WBEM EventID: 1855. WBEM ProviderName: FPL_IndicationProvider. CPU deconfigured - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 73
deconfigured. If the error persists after a powercycle, contact HP Support. WBEM EventID: 1857. WBEM ProviderName: FPL_IndicationProvider. Not Recommended Action: Replace the specified VRM. The datafield contains the physical location. Byte 16 is the cabinet, byte 13 is the cell slot, and byte 11 is - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 74
Warning 10358 Warning 10361 Error 10375 Warning Event Description The NVRAM service was unable to satisfy an NVRAM allocation request. Probable Cause: crossbars. No data. Probable Cause: An unsupported fabric call was made. Recommended Action: Contact your HP Support Representative to investigate - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 75
look for additional errors. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 2921. WBEM ProviderName: FPL_IndicationProvider. An XBC port was found to have an unexpected neighbor ID. Data field: (expected NID) | (actual NID 16) | (xbcNum 32) | (portNum 48). Probable Cause - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 76
on a back-to-back system which is an improper use of the function. Data field: unused. Probable Cause: Internal firmware error. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 2935. WBEM ProviderName - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 77
look for additional errors. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 2949. WBEM ProviderName: FPL_IndicationProvider. A Cell-Cell link is connected to an unexpected cell. Data field: expected neighbor ID | (actual neighbor ID 16) | (target cell 32) | (local cell 48 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 78
. Possible cable/connection problems. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 2955. WBEM ProviderName: FPL_IndicationProvider. Unable to set the Non-Coherent route. Data field: (sourceCell 32 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 79
Event Description A write to a Skyline Global LINK_SEL_COHx CSR failed. Data field: cell number of the Skyline that failed. Probable Cause: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 2960. WBEM ProviderName - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 80
Action: Collect all IPMI event logs, preferably live logs. Contact you HP Support Representative. WBEM EventID: 4858. WBEM ProviderName: FPL_IndicationProvider. Fabric phases have been executed in an invalid order. Data field indicates the expected phase. Probable Cause: System firmware failed - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 81
Contact your HP Support Representative to troubleshoot the fabric problem while processing the crossbar fabric graphs Recommended Action: Collect IPMI event logs. Contact your HP Support data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 82
48) | (vertex type1 56) | (vertex id2 0) | (vertex port2 16) | (vertex type2 24). Probable Cause: Internal firmware error or data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 4526 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 83
of fPars specific database. Recommended Action: Restore NVRAM to factory defaults. Reset server and reconfigure owning this CPU and LBA is identified in bits 31..16. Probable Cause: Low level IO hw initialization of an card is installed on the cell board. Recommended Action: Contact your HP support - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 84
is observing a lot of corrected ECC errors in memory. This could be caused by problems with the system's memory or by unexpected environmental conditions inside the server. Recommended Action: Contact your HP support representative to check your memory system. WBEM EventID: 4542. WBEM ProviderName - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 85
server boots in hard partition mode. This is a configuration usage problem, possibly a user () service but HP Support launch). The event data field contains the card in a PCI slot, but got no response from config register requests to the card. Recommended Action: Reseat or replace the PCI card - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 86
. Couldn't find all the edges during a procedure call. Data Field: return status. Probable Cause: There was a problem while collecting a list of fabric link info. Recommended Action: Look for additional IPMI event logs. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 4862 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 87
routing the fabric, possible data corruption or firmware error. Recommended Action: Contact your HP support representative to inspect the ProviderName: FPL_IndicationProvider. A problem was encountered while routing which prevented an appropriate route from being chosen. Data Field: Destination Cell - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 88
fault for clocks supplied from the Hot Swap Oscillator (HSO) board to the system backplane. HSO has reported a fault or has been removed. The data field contains the physical location of the HSO. Probable Cause: HSO assembly has reported a fault or has been removed. Recommended Action: Check HSO - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 89
Data field: unused. Probable Cause: An error occurred while routing the fabric Recommended Action: Collect IPMI event logs, and contact your HP support to disable but not delete this fPar. Probable Cause: The user has configured an fPar to be booted with inadequate memory resources to - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 90
. Recommended Action: Reconfigure the soft partition using an Operating-system-specific utility then reset the soft partition. WBEM EventID: 4932. WBEM All CPUs were scheduled to be deconfigured through a combination of user deconfigures and/or failures Recommended Action: No action is required. - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 91
while routing the fabric Recommended Action: Collect IPMI event logs, and contact your HP support representative to inspect the fabric and system firmware. WBEM EventID: 4948. WBEM ProviderName: FPL_IndicationProvider. Data field: bitmap of unreachable cells. Probable Cause: An error occurred while - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 92
Error 11708 Error 11709 Error Event Description Memory locking failed. The data is the size of the memory block which could not be occur, reinstall the software. If this does not fix the problem contact your HP support representative. WBEM EventID: 5135. WBEM ProviderName: FPL_IndicationProvider. An - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 93
for a firmware table has failed. The data contains the name of the firmware table. storage area failed Recommended Action: Reboot, if problem persists, contact HP support. WBEM EventID: 5153. WBEM ProviderName: Refer to the user documentation to determine the supported memory configurations with - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 94
] | vId1 [47:32] | vType2 [31:24] | vPort2 [23:16] | vId2 [15:0]. Probable Cause: An error occurred while routing the fabric, possible data corruption or firmware error. Recommended Action: Collect IPMI event logs, and contact your HP support representative to inspect the fabric and system firmware - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 95
:56] | return value [31:0]. Probable Cause: An error occurred while routing the fabric, possible data corruption or firmware error. Recommended Action: Collect IPMI event logs, and contact your HP support representative to inspect the fabric and system firmware. WBEM EventID: 5172. WBEM ProviderName - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 96
data field gives the physical location of the DIMM that had the error. Probable Cause: An uncorrectable memory ECC error has occurred. Recommended Action: Replace all DIMMs in the memory rank specified in the physical location info. If problem persists, contact HP support to troubleshoot the problem - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 97
HP support personnel to troubleshoot the problem remove PCI card. WBEM core IO. WBEM EventID: 5250. WBEM ProviderName: FPL_IndicationProvider. An error occurred while retrieving the crossbar chip number. Probable Cause: System firmware had difficulty determining the crossbar number from the graph data - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 98
spare one. Recommended Action: Monitor the situation and contact your HP support representative to check the affected hardware. WBEM EventID: 5261. a compute cabinet. Recommended Action: Contact your support representative to have the server identification information and cabinet type checked. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 99
links Recommended Action: Collect IPMI Event logs. Contact your HP Support Representative to check the fabric subsystem health. WBEM EventID: 6577. WBEM ProviderName: FPL_IndicationProvider. System firmware encountered fabric problems. Data Field: (crossbar port 44) | (crossbar 32). Probable Cause - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 100
If the data word is not 0x0000000400000000, then the problem is most likely with the PCI card. If the value of the data word is : FPL_IndicationProvider. The blade has been forced to power-on, either via the MP user interface or the power button. The blade did not negotiate with the enclosure to - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 101
match. Data field supported Core I/O card. WBEM EventID: 6699. WBEM ProviderName: FPL_IndicationProvider. fPars PMI handler was unable to Notify a CPU's new owner after a migrate. Probable Cause: OS has not fully set up GPE enable bits with the FSHWA interface Recommended Action: Contact HP support - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 102
the cooling, and if the problem persists contact HP service. WBEM EventID: 6836. WBEM ProviderName problem encountered while handling a fabric link error. Recommended Action: Collect IPMI event logs to determine the original cause of the error. Contact your HP Support Representative to troubleshoot - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 103
Contact HP Service for assistance HP support to troubleshoot the problem. WBEM EventID: 6904. WBEM ProviderName: FPL_IndicationProvider. PCI/PCIX/PCIe card/slot error detected during IO bus scan. Probable Cause: PCI/PCIx/PCIe card/slot hardware failure caused error during IO bus scan Additional data - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 104
Action: Check the amount of memory in use. HP unsupported DIMM(s) has been detected on this partition. Probable Cause: HP PFM service has detected one or more HP unsupported DIMMs on this partition. Recommended Action: Make sure to have HP supported DIMMs installed. 104 WBEM Provider Event Tables - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 105
Action: Look at OS logs and crash data to determine why the system shut down. The problem. Recommended Action: Verify that the most recent firmware is installed on the system. WBEM EventID: 7622. WBEM ProviderName: FPL_IndicationProvider. HP Ethernet Events Source in Windows Event Log: HP - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 106
A new team member has been added to an Ethernet team via the HP Network Configuration Utility (NCU). This is an optional indication that can be was removed or an Ethernet team or VLAN was removed via the HP Network Configuration Utility (NCU). 13 Information The number of active adapters in - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 107
drive is in a degraded state. Device is still servicing I/O, but redundancy may be degraded or lost. 201 changed to Degraded. An enclosure has detected there may a problem with one or more of the fans. 306 Error A of data occurs. HP SCSI Events Source in Windows Event Log: HP SCSI Event - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 108
the maximum allowed temperature for normal operation. A shutdown is imminent. Action is required before loss of data occurs. HP Smart Array Events Source in Windows Event Log: HP Smart Array Event ID Event Severity Event Description 1 Warning A Smart Array controller status has changed from - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 109
drive is in a degraded state. Device is still servicing I/O but redundancy may be degraded or lost. 201 changed to Degraded. An enclosure has detected there may a problem with one or more of the fans. 306 Error A data occurs. Server Provider (SysEvt) Events Source in Windows Event Log: HP - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 110
has been stopped successfully. 11 Error The HP System Management Homepage Win32 service could not be started successfully. 12 Error The HP System Management Homepage Win32 service could not be stopped successfully. HP Event Sync Events Source in Windows Event Log: HpInsightMgmtProvs Event - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 111
Device Manager user interface. code is shown in data field. Make sure HP support team to solve this problem. 2 Information HP PFM service detected the DIMM module in %s has been added. 2 Information HP PFM service detected the DIMM module in %s has been removed. 2 Information HP PFM service - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 112
PFM cannot initialize WMI interface. Please check WMI service status. hpWbemDump Events Source in Windows Event Log: hpWbemDump Event ID Event Severity Event Description 2001 Information HP WBEM data was captured and compressed as a raw data format.%nOriginal Size=%1, Compressed Size=%2, WMI
HP Integrity Servers with Microsoft®
Windows Server™ 2003 and Windows
Server™ 2008
HP Insight Management WBEM Provider
Events Reference Guide
HP Part Number: 5992-5584
Published: May 2009