HP Integrity Superdome SX2000 HP Insight Manager WBEM Provider Events Referenc - Page 35

board and/or I/O backplane Recommended Action: Check FRU EPROM content

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Event ID Event Severity 5749 Warning 5750 Warning 5751 Warning 5752 Warning 5753 Warning 5755 Error 5756 Error 5757 Error 5758 Error 5760 Warning 5762 Error 5763 Error 5764 Error Event Description The return value from a function was an unknown value. Probable Cause: Firmware error Recommended Action: Reset cell. WBEM EventID: 494. WBEM ProviderName: FPL_IndicationProvider. Cannot get system ID status from BMC. Probable Cause: Inaccessible FRU EPROM on system board and/or I/O backplane. Failure in IPMI messaging path on system board and/or I/O backplane Recommended Action: Check FRU EPROM content and accessibility on system and I/O backplane using ifru. If BMC communication is not working (no answer from BMC), flash BMC firmware. If it cannot be done or doesn't solve the problem, replace system board. If system board FRU EPROM cannot be accessed, replace system board If I/O backplane FRU EPROM cannot be accessed, replace I/O backplane. WBEM EventID: 495. WBEM ProviderName: FPL_IndicationProvider. Cannot read a system ID. Probable Cause: BMC failure Recommended Action: Unplug power from the system for 10 seconds and try rebooting the system. WBEM EventID: 496. WBEM ProviderName: FPL_IndicationProvider. Failed to write new system ID. BMC reported an error. Probable Cause: Communication failure with the BMC. Recommended Action: Unplug power from the system for 10 seconds and try rebooting the system. WBEM EventID: 497. WBEM ProviderName: FPL_IndicationProvider. The system ID(s) currently in the system is invalid. Probable Cause: The system ID(s) is invalid and the user did not elect to fix the problem. Recommended Action: Reboot the system and follow the prompts to fix the issue. WBEM EventID: 498. WBEM ProviderName: FPL_IndicationProvider. EFI unable to find the SAL services for installing interrupt handlers. Probable Cause: Corrupted ESI table. Recommended Action: Reboot system. WBEM EventID: 499. WBEM ProviderName: FPL_IndicationProvider. EFI unable to find the SAL service to install run-time interrupt handlers. Probable Cause: Mismatch between EFI and SAL. Recommended Action: Upgrade system firmware. WBEM EventID: 500. WBEM ProviderName: FPL_IndicationProvider. EFI unable to find the SAL services for installing interrupt handlers. Probable Cause: Mismatch between EFI and SAL portions of the system firmware. Recommended Action: Reboot, if problem persists, contact your HP representative for support. WBEM EventID: 501. WBEM ProviderName: FPL_IndicationProvider. EFI unable to find the SAL service to install boot-time interrupt handlers. Probable Cause: Mismatch between EFI and SAL. Recommended Action: Reboot or upgrade system firmware. If problem persists contact your HP representative for support. WBEM EventID: 502. WBEM ProviderName: FPL_IndicationProvider. Too many parameters were passed to the utilities system. Probable Cause: This is a firmware error. Contact FW engineering. WBEM EventID: 2463. WBEM ProviderName: FPL_IndicationProvider. A crossbar port is unexpectedly not present. Probable Cause: An XBC is indicating a port failure Recommended Action: Validate all of the cells connectivity to the PD Check the XBC chips seating reset the system replace either cells/system backplane. WBEM EventID: 504. WBEM ProviderName: FPL_IndicationProvider. A crossbar port unexpectedly has its HW_LINK_OK bit not set. Probable Cause: An XBC is indicating a port failure Recommended Action: Validate all of the cells connectivity to the PD. Check the XBC chips seating reset the system replace either cells/system backplane. WBEM EventID: 505. WBEM ProviderName: FPL_IndicationProvider. A connected port was found to be in FE. Probable Cause: An XBC is indicating a port failure Recommended Action: Validate all of the cells connectivity to the PD Check the XBC chips seating reset the system replace either cells/system backplane. WBEM EventID: 506. WBEM ProviderName: FPL_IndicationProvider. Platform Events 35

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Event Description
Event
Severity
Event ID
The return value from a function was an unknown value. Probable Cause: Firmware
error Recommended Action: Reset cell. WBEM EventID: 494. WBEM ProviderName:
FPL_IndicationProvider.
Warning
5749
Cannot get system ID status from BMC. Probable Cause: Inaccessible FRU EPROM
on system board and/or I/O backplane. Failure in IPMI messaging path on system
board and/or I/O backplane Recommended Action: Check FRU EPROM content and
accessibility on system and I/O backplane using ifru. If BMC communication is not
working (no answer from BMC), flash BMC firmware. If it cannot be done or doesn't
solve the problem, replace system board. If system board FRU EPROM cannot be
accessed, replace system board If I/O backplane FRU EPROM cannot be accessed,
replace I/O backplane. WBEM EventID: 495. WBEM ProviderName:
FPL_IndicationProvider.
Warning
5750
Cannot read a system ID. Probable Cause: BMC failure Recommended Action: Unplug
power from the system for 10 seconds and try rebooting the system. WBEM EventID:
496. WBEM ProviderName: FPL_IndicationProvider.
Warning
5751
Failed to write new system ID. BMC reported an error. Probable Cause:
Communication failure with the BMC. Recommended Action: Unplug power from
the system for 10 seconds and try rebooting the system. WBEM EventID: 497. WBEM
ProviderName: FPL_IndicationProvider.
Warning
5752
The system ID(s) currently in the system is invalid. Probable Cause: The system ID(s)
is invalid and the user did not elect to fix the problem. Recommended Action: Reboot
the system and follow the prompts to fix the issue. WBEM EventID: 498. WBEM
ProviderName: FPL_IndicationProvider.
Warning
5753
EFI unable to find the SAL services for installing interrupt handlers. Probable Cause:
Corrupted ESI table. Recommended Action: Reboot system. WBEM EventID: 499.
WBEM ProviderName: FPL_IndicationProvider.
Error
5755
EFI unable to find the SAL service to install run-time interrupt handlers. Probable
Cause: Mismatch between EFI and SAL. Recommended Action: Upgrade system
firmware. WBEM EventID: 500. WBEM ProviderName: FPL_IndicationProvider.
Error
5756
EFI unable to find the SAL services for installing interrupt handlers. Probable Cause:
Mismatch between EFI and SAL portions of the system firmware. Recommended
Action: Reboot, if problem persists, contact your HP representative for support.
WBEM EventID: 501. WBEM ProviderName: FPL_IndicationProvider.
Error
5757
EFI unable to find the SAL service to install boot-time interrupt handlers. Probable
Cause: Mismatch between EFI and SAL. Recommended Action: Reboot or upgrade
system firmware. If problem persists contact your HP representative for support.
WBEM EventID: 502. WBEM ProviderName: FPL_IndicationProvider.
Error
5758
Too many parameters were passed to the utilities system. Probable Cause: This is a
firmware error. Contact FW engineering. WBEM EventID: 2463. WBEM
ProviderName: FPL_IndicationProvider.
Warning
5760
A crossbar port is unexpectedly not present. Probable Cause: An XBC is indicating
a port failure Recommended Action: Validate all of the cells connectivity to the PD
Check the XBC chips seating reset the system replace either cells/system backplane.
WBEM EventID: 504. WBEM ProviderName: FPL_IndicationProvider.
Error
5762
A crossbar port unexpectedly has its HW_LINK_OK bit not set. Probable Cause: An
XBC is indicating a port failure Recommended Action: Validate all of the cells
connectivity to the PD. Check the XBC chips seating reset the system replace either
cells/system backplane. WBEM EventID: 505. WBEM ProviderName:
FPL_IndicationProvider.
Error
5763
A connected port was found to be in FE. Probable Cause: An XBC is indicating a port
failure Recommended Action: Validate all of the cells connectivity to the PD Check
the XBC chips seating reset the system replace either cells/system backplane. WBEM
EventID: 506. WBEM ProviderName: FPL_IndicationProvider.
Error
5764
Platform Events
35