Sharp MX-B402 MX-B402 MX-B402SC Operation Manual - Page 811

TROUBLESHOOTING Problem A filed data can not be printed. Point to check Have functions been disabled by the administrator? A job cannot be stored in a custom folder. Do custom folders appear in "Folder Information"? (When printing) Does the custom folder have a password? Solution Check with your administrator. Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine. Enter the password configured in the machine in the document filing save screen. PROBLEMS RELATED TO FILE MANAGEMENT Problem A stored file has disappeared. A file cannot be deleted. The property of a file cannot be set to [Confidential]. A confidential file or confidential folder cannot be opened. Point to check Did you touch the [Print and Delete the Data] key to print a stored file? Has automatic deletion of document filing files been enabled? Is the property of the file set to [Protect]? Is the file in the Quick File folder? Did you enter the wrong password? Solution A file that is printed using the [Print and Delete the Data] key is automatically deleted after being printed. To print a file without deleting it, use the [Print and Save the Data] key. The file property can be set to "Protect" to prevent the file from being easily deleted. If files that you need have been deleted, consult the administrator of the machine. When "Automatic Deletion of File Settings" is enabled in the system settings (administrator), the files in the specified folders are periodically deleted. (Even when the file property is "Confidential" or "Protect", the file may be deleted.) Change the property to [Sharing] and then delete the file. A file cannot be deleted when its property is set to [Protect]. Move the file to a different folder and then specify "Confidential". "Confidential" cannot be specified for a file in the Quick File folder. (Note that "Protect" can be specified for a file in the Quick File folder to prevent it from being easily deleted.) Ask your administrator. If you cannot remember the password, it is possible to change the file or folder password to a new password in the system settings (administrator). 8-40 Contents