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Epson 9880 Printer Guide - Page 157

Solving Miscellaneous Printing Problems, If your printouts are not what you expected

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Solving Problems | 177 Solving Miscellaneous Printing Problems If your printouts are not what you expected, try the suggestions below: Problem Solution Your print has incorrect or garbled characters. ◗ Make sure your software is installed correctly and the printer is selected. ◗ Clear any stalled print jobs from the Printer Setup Utility (Mac OS X). ◗ Turn off the printer and computer. Make sure the interface cable is securely plugged in at both ends. Your print has incorrect margins. ◗ Check the page size or paper size settings in your application. Make sure they are within the printer's printable area. ◗ Make sure the Paper Size and Borderless settings in your printer software are correct for the paper you're using. ◗ Paper is loaded incorrectly. Follow the instructions beginning on page 49 to reload the paper. ◗ The ROLL PAPER MARGIN setting on the PRINTER SETUP menu is incorrect. See the on-screen User's Guide for more information. Your image is inverted. ◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software. See page 88 (Mac OS X) or page 113 (Windows) for instructions. Blank paper is printed. ◗ Make sure your software is installed correctly and the printer is selected. ◗ Make sure the Paper Size setting in your printer software is correct for the paper you're using. ◗ Make sure the Paper Source setting in your printer software is correct. A ruled line on your print appears to shift. ◗ Align the print head as described on page 143. ◗ Run a nozzle check and cleaning cycle; see page 139. Color images print in black only. ◗ Make sure the Color setting is correct in your printer software. The printer continues to feed ◗ Press the Pause button on the printer to clear any print job data in the paper after you have printer's buffer. Then press and hold the Pause button to reset the printer. cancelled a job. ◗ Make sure the paper source is set correctly. Roll paper cannot be cut. ◗ The paper cutter blade may be dull. Follow the instructions on page 154 to replace the blade. ◗ The paper may be too thick to cut with the built-in cutter. Cut the paper with scissors. See page 51 for a list of media that cannot be used with the cutter. ◗ Make sure appears on the LCD display. If not, press the l Paper Source button to select this setting. Also check the Auto Cut settings in your printer software. 177

Section	Page
Front Matter	1
Trademarks	2
Legal Notices	2
FCC Compliance Statement	3
Contents	5
Introduction	9
Warnings, Cautions, Notes, and Tips	9
Options and Accessories	10
Where To Get Help	11
Macintosh System Requirements	11
Windows System Requirements	12
Important Safety Instructions	13
Ink Cartridge Safety Instructions	15
Printer Parts	16
Chap 1-Setting Up the Printer	17
Unpacking and Assembling the Epson Stylus Pro 7880	17
Unpacking and Assembling the Stand	18
Unpacking the Printer	20
Mounting the Printer on the Stand	22
Attaching the Paper Basket	25
Unpacking and Assembling the Epson Stylus Pro 9880	27
Unpacking and Assembling the Stand	28
Unpacking the Printer	29
Mounting the Printer on the Stand	31
Attaching the Paper Basket	34
Connecting the Power Cord	37
Installing Ink	38
Connecting to Your System	40
Installing the Software for Macintosh	41
Installing the Software for Windows	43
Updating Your Printer Firmware	44
Checking the Current Firmware Version	45
Downloading the Firmware	45
Updating the Firmware	45
Configuring the Printer for Your Network	46
Chap 2-Handling Paper and Other Media	47
Selecting Media for Your Printer	47
Guidelines for Using Epson Media	48
Using Roll Paper	48
Roll Paper Guidelines	48
Loading the Paper onto the Spindle	50
Placing the Paper in the Printer	51
Removing Paper from the Spindle	53
Switching Between 2-Inch and 3-Inch Roll Paper	54
Cutting Paper Manually with the Built-in Cutter	54
Printing Trim Lines	55
Using Cut Sheet Paper	55
Loading Cut Sheets	56
Loading Small Cut Sheets or Fine Art Paper	57
Printing on Posterboard	58
Adjusting the Platen Gap for Thick or Thin Paper	61
Using the Paper Basket	62
Catching Printouts From the Epson Stylus Pro 7880	62
Catching Printouts in Front of the Epson Stylus Pro 9880	64
Catching Printouts Under the Epson Stylus Pro 9880	65
Optimizing the Settings for Your Paper	67
Creating Paper Configurations	67
Printing Your Paper Configurations	69
Selecting Paper Configurations	69
Chap 3-Printing With Epson Drivers for Macintosh	71
Sizing Images for Borderless Printing on Roll Paper	72
Choosing Page Setup Options	73
Choosing Basic Print Options	76
Selecting the Correct Media Type Setting	78
Choosing Color Management Options	80
Choosing Paper Configuration Options	81
Choosing Roll Paper Options	83
Controlling Borderless Image Expansion	84
Choosing Advanced Black and White Photo Settings	85
Creating a Custom Preset and Printing	87
Managing Print Jobs	88
Chap 4-Printing With Epson Drivers for Windows	89
Sizing Images for Borderless Printing on Roll Paper	90
Choosing Basic Print Options	91
Selecting the Correct Media Type Setting	93
Choosing Color Management Options	95
Choosing Roll Paper Options	97
Choosing Cut Sheet Paper Options	100
Choosing Page Layout Options	103
Choosing Advanced Black and White Photo Settings	104
Choosing Paper Configuration Options	106
Saving, Exporting, and Importing Custom Settings	110
Saving and Exporting a Custom Settings Group	110
Importing a Custom Settings Group	111
Loading a Pre-Defined Settings Group	111
Editing Printer Driver Settings	112
Managing Print Jobs	113
Using the Progress Meter	113
Optimizing Print Speed	114
Setting Monitoring Preferences	115
Chap 6-Maintaining and Transporting the Printer	117
Checking Printer Status and Part Life	117
Printing Status Information	118
Viewing Status Information	118
Checking Printer Status From the Printer Driver	120
Checking and Cleaning the Print Head	121
Running the Nozzle Check and Head Cleaning Utilities	121
Checking and Cleaning the Print Head Using the Control Panel	122
Manually Checking and Cleaning the Print Head	123
Running a Power Cleaning Cycle	124
Aligning the Print Head	125
Replacing Ink Cartridges	126
Switching Black Ink Cartridges	130
Draining the Old Ink	130
Installing the New Black Ink Cartridge	132
Updating the Printer Driver Information	133
Changing the Date and Time	134
Using Maintenance Mode	134
Replacing the Paper Cutter Blade	136
Removing the Old Blade	136
Installing the New Cutter Blade	138
Replacing the Maintenance Tank	139
Cleaning the Printer	141
Transporting or Storing the Printer	142
Preparing the Printer for Shipment	143
Moving the Printer on the Stand	145
Setting Up the Printer After Transportation	146
Chap 7-Solving Problems	147
Diagnosing Problems	147
Checking Error Messages and Lights	148
Improving Print Quality	152
Solving Operational Problems	156
Solving Miscellaneous Printing Problems	157
Solving Paper Problems	158
Fixing Paper Eject Problems	159
Clearing Paper Jams	160
Uninstalling and Reinstalling the Printer Driver	162
Appendix A: Specifications	163
Environmental	163
Electrical	163
Dimensions and Weight	164
Printer Interfaces	164
Safety Approvals	164
Media	164
Roll Paper	164
Cut Sheets	165
Printable Area	167
Ink Cartridges	167

Match case Limit results 1 per page

177

Solving Problems

177

Solving Miscellaneous Printing Problems

If your printouts are not what you expected, try the suggestions below:

Problem

Solution

Your print has incorrect or

garbled characters.

◗

Make sure your software is installed correctly and the printer is selected.

◗

Clear any stalled print jobs from the Printer Setup Utility (Mac OS X).

◗

Turn off the printer and computer. Make sure the interface cable is securely

plugged in at both ends.

Your print has incorrect

margins.

◗

Check the page size or paper size settings in your application. Make sure

they are within the printer’s printable area.

◗

Make sure the

Paper Size

and

Borderless

settings in your printer software

are correct for the paper you’re using.

◗

Paper is loaded incorrectly. Follow the instructions beginning on page 49 to

reload the paper.

◗

The

ROLL PAPER MARGIN

setting on the PRINTER SETUP menu is

incorrect. See the on-screen

User’s Guide

for more information.

Your image is inverted.

◗

Turn off the

Flip Horizontal

Mirror Image

setting in your printer software.

See page 88 (Mac OS X) or page 113 (Windows) for instructions.

Blank paper is printed.

◗

Make sure your software is installed correctly and the printer is selected.

◗

Make sure the

Paper Size

setting in your printer software is correct for the

paper you’re using.

◗

Make sure the

Paper Source

setting in your printer software is correct.

A ruled line on your print

appears to shift.

◗

Align the print head as described on page 143.

◗

Run a nozzle check and cleaning cycle; see page 139.

Color images print in black

only.

◗

Make sure the

Color

setting is correct in your printer software.

The printer continues to feed

paper after you have

cancelled a job.

◗

Press the

Pause button on the printer to clear any print job data in the

printer’s buffer. Then press and hold the

Pause button to reset the printer.

◗

Make sure the paper source is set correctly.

Roll paper cannot be cut.

◗

The paper cutter blade may be dull. Follow the instructions on page 154 to

replace the blade.

◗

The paper may be too thick to cut with the built-in cutter. Cut the paper with

scissors. See page 51 for a list of media that cannot be used with the cutter.

◗

Make sure

appears on the LCD display. If not, press the

Paper

Source button to select this setting. Also check the

Auto Cut

settings in your

printer software.