IBM 2170275 Reference Guide - Page 35

Diagnosing and recovering from problems

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Troubleshooting Diagnosing and recovering from problems This chapter contains information that can help you solve common problems that you might have with your computer. You should look through this chapter to find the problem description or error code that matches the problem you are having. When you find the description, simply follow the steps to solve the problem. Some problems have multiple steps. You should follow the steps until the problem is solved. A problem description may contain steps which you may not be required to follow. The information contained in this chapter is intended for several models of the Aptiva Personal Computer. The computer you purchased may not have some of the hardware discussed in these sections. If your computer did not come with the hardware described, some of the troubleshooting information may not apply. For example, if the model you purchased did not contain a Rapid Access keyboard, instructions about the Rapid Access keyboard will not apply. Follow the steps for the hardware that came with your computer. If you follow the steps in this chapter and the problem continues, you can still get help. See "HelpWare support and services" on page 79 for more information about contacting IBM. To run the diagnostics programs, insert the "Product Recovery and Diagnostics CD-ROM" in the CD drive and type PCDR. Diagnosing and recovering from problems 31

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Diagnosing and recovering from problems
31
Troubleshooting
Diagnosing and recovering from problems
This chapter contains information that can help you
solve common problems that you might have with your
computer.
You should look through this chapter to find the problem
description or error code that matches the problem you
are having. When you find the description, simply follow
the steps to solve the problem. Some problems have
multiple steps. You should follow the steps until the
problem is solved. A problem description may contain
steps which you may not be required to follow.
The information contained in this chapter is intended for
several models of the Aptiva Personal Computer. The
computer you purchased may not have some of the
hardware discussed in these sections.
If your computer did not come with the hardware
described, some of the troubleshooting information may
not apply. For example, if the model you purchased did
not contain a Rapid Access keyboard, instructions about
the Rapid Access keyboard will not apply. Follow the
steps for the hardware that came with your computer.
If you follow the steps in this chapter and the problem
continues, you can still get help. See “HelpWare
support and services” on page 79 for more information
about contacting IBM.
To run the diagnostics programs, insert the “Product
Recovery and Diagnostics CD-ROM” in the CD drive
and type PCDR.