IBM 2170275 Reference Guide - Page 43

Password not accepted, Can't enter password, Make sure the keyboard cable is correctly

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Troubleshooting If the problem is... Here's what to do... Password not accepted Can't enter password Make sure you typed the correct password. If you have forgotten your password, see "HelpWare support and services" on page 79 for information on obtaining service. 1 Make sure that the keyboard is on. During the Power-On-Self-Test (POST), the keyboard lights will flash and the Num Lock light will remain on during and after the Power-On-Self-Test (POST). 2 Make sure that you typed the correct password. 3 Make sure the keyboard cable is correctly and securely connected to the keyboard port (not the mouse port) on the back of the system unit. The keyboard port has a grey label and this symbol next to it: If any of these problems continue after taking the actions listed, run the diagnostics programs that came with your computer. If you need service, see "HelpWare support and services" on page 79. Solving hardware problems 39

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Solving hardware problems
39
Troubleshooting
Password not accepted
Make sure you typed the correct password. If you
have forgotten your password, see “HelpWare
support and services” on page 79 for information on
obtaining service.
Can’t enter password
1
Make sure that the keyboard is on. During the
Power-On-Self-Test (POST), the keyboard lights will
flash and the Num Lock light will remain on during and
after the Power-On-Self-Test (POST).
2
Make sure that you typed the correct password.
3
Make sure the keyboard cable is correctly and
securely connected to the keyboard port (not the
mouse port) on the back of the system unit.
The keyboard port has a grey label and this symbol
next to it:
If the problem is...
Here’s what to do...
If any of these problems continue after taking the actions
listed, run the diagnostics programs that came with your
computer. If you need service, see “HelpWare support and
services” on page 79.