IBM 2170275 Reference Guide - Page 95
You can purchase support in the following ways, United States
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HelpWare support and services • using the operating system • tuning performance (e.g. memory management) • setting up and using multimedia drivers • installing and configuring out-of-warranty IBM PC products You can purchase support in the following ways: 900 number. To receive immediate support from an IBM PC HelpCenter technical support representative you can call the 900 number. Your local telephone company will bill you by the minute for each call. Persons under age 18 must have permission of a parent or legal guardian prior to placing the call. United States Canada 1-900-555HELP(4357) 1-900-565-9988 Monday - Friday 9am to 9pm Eastern Time 24 hours a day $2.99 (US currency) per minute beginning after the first minute $3.50 (Canadian currency) per minute after the first minute Flat rate. You may call the 919 number to purchase support for a single incident or multiple incidents. Single incident. The single incident option allows you to pay a flat fee for each individual problem you need to resolve. This option is payable only by credit card. How and when do I purchase additional support? 91