IBM 2170275 Reference Guide - Page 36

Quick step guide, Product Recovery, and Diagnostics CD-ROM

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Quick step guide If you think you have a problem with your computer, you can use the following quick step guide to determine the nature of the problem. Have you added hardware or software? Yes, added hardware. Refer to "Solving hardware problems" on page 38. Remove the hardware and restart the computer. Does the computer still have the problem? No Yes There may be a problem with the hardware you installed. See "How and when do I purchase additional support?" on page 90. Your computer does not have a problem. No, did not add hardware or software. Refer to "Some simple questions to ask first..." on page 33. Yes, added software. Refer to "Solving software problems" on page 48. From Windows, run the PC Doctor diagnostics. Choose the Quick Test Diagnostics option. Remove the software and restart the computer Does the computer still have the problem? Yes No Did the computer pass the test? Yes No Insert the Product Recovery and Diagnostics CD-ROM into the CD or DVD drive, restart your computer and choose option 1 to run the Easy Test Diagnostics. Did the computer pass the test? Yes No There may be a problem with the software you installed. See "How and when do I purchase additional support?" on page 90. There may be a problem with your computer. See "How and when do I contact the IBM PC HelpCenter?" on page 86. 32 Quick step guide

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32
Quick step guide
Quick step guide
If you think you have a problem with your computer, you
can use the following quick step guide to determine the
nature of the problem.
From Windows, run the PC
Doctor diagnostics. Choose
the Quick Test Diagnostics
option.
Have you added hardware or software?
Yes
Yes
Yes, added hardware.
Refer to “Solving
hardware problems”
on page 38.
Insert the
Product Recovery
and Diagnostics CD-ROM
into the CD or DVD drive,
restart your computer and
choose option 1 to run the
Easy Test Diagnostics.
Did the computer pass
the test?
Did the computer pass
the test?
Yes
No
Yes, added software.
Refer to “Solving
software problems”
on page 48.
No, did not add hardware or
software. Refer to “Some
simple questions to ask
first...” on page 33.
Remove the
hardware and restart
the computer.
Does the computer
still have the
problem?
There may be a
problem with the
hardware you installed.
See “How and when do
I purchase additional
support?” on page 90.
There may be a
problem with the
software you installed.
See “How and when
do I purchase additional
support?” on page 90.
No
No
Yes
Your computer does
not have a problem.
There may be a
problem with
your computer.
See “How and
when do I contact
the IBM PC
HelpCenter?” on
page 86.
Remove the software
and restart the computer
Does the computer still
have the problem?
No