IBM 2170275 Reference Guide - Page 94

How and when do I purchase additional support?, Purchasing additional HelpWare services

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Please be at your computer when you call. HelpWare services are available 24 hours a day, 365 days a year (response times may vary). • In the United States and Puerto Rico, call 1-919-5172800. • In Canada, call 1-800-565-3344 (excluding holidays). • In all other countries, contact your IBM reseller or IBM marketing representative for telephone numbers, services and hours of operation. The support representative can also fax or mail additional technical or product information to you, such as: • sales information • product brochures • locations of IBM resellers • services available through IBM If you need help with a specific program or if you need help after your warranty has ended, these services are available for a fee. For more information about additional services, see "How and when do I purchase additional support?" on page 90. How and when do I purchase additional support? Purchasing additional HelpWare services During and after the warranty period for your computer, you can purchase additional HelpWare services. Our Enhanced PC Support service includes assistance with the following items: • assistance with installing, configuring, and using selected software applications 90 How and when do I purchase additional support?

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90
How and when do I purchase additional support?
Please be at your computer when you call.
HelpWare services are available 24 hours a day, 365
days a year (response times may vary).
•
In the United States and Puerto Rico, call
1-919-517-
2800
.
•
In Canada, call
1-800-565-3344
(excluding holidays).
•
In all other countries, contact your IBM reseller or
IBM marketing representative for telephone
numbers, services and hours of operation.
The support representative can also fax or mail
additional technical or product information to you, such
as:
•
sales information
•
product brochures
•
locations of IBM resellers
•
services available through IBM
If you need help with a specific program or if you need
help after your warranty has ended, these services are
available for a fee. For more information about additional
services, see “How and when do I purchase additional
support?” on page 90.
How and when do I purchase additional support?
Purchasing additional HelpWare services
During and after the warranty period for your computer,
you can purchase additional HelpWare services. Our
Enhanced PC Support service includes assistance with
the following items:
•
assistance with installing, configuring, and using
selected software applications