IBM 2170275 Reference Guide - Page 96

single incident 3-incident pack 10-incident pack 3-incident pack. The 3-incident pack allows you to purchase a block of problem resolutions at a discount from the single incident price. This option is payable only by credit card. The 3-incident pack expires one year from the date of purchase. 10-incident pack. The 10-incident pack allows you to purchase a block of problem resolutions at a discount from the single incident price. This option is payable only by credit card. The 10-incident pack expires one year from the date of purchase. An incident is a request for telephone assistance about a single question or problem. An incident may involve multiple conversations or actions which may include (but are not limited to): • your initial request • research by IBM • a call back from IBM to you. Requests for assistance on multiple questions or problems will be considered as multiple incidents. To order additional support packages. • In the United States, call 1-919-517-2800. • In Canada, call 1-800-565-3344 (excluding holidays). • Use the following part numbers when you call: US Part Number 2419720 2419721 2419722 Canadian Part Number EPCS1 EPCS3 EPCS10 92 How and when do I purchase additional support?