IBM 2170275 Reference Guide - Page 92

Before you call..., Registration form that came installed on your

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Your Aptiva is subject to the terms of the IBM Statement of Limited Warranty and IBM Program License Agreement which are included with your computer. Please read these terms carefully. If your computer needs to be serviced, please provide the servicer with the Aptiva Product Recovery disc that came with your computer. This will help the servicer to complete the required service. If your computer is having a problem that is not covered by the warranty, see "How and when do I purchase additional support?" on page 90. Before you call... The information in the following three steps will provide the IBM PC HelpCenter technical support representative with valuable information that will assist him/her when handling your call. It will also help reduce the amount of time it takes to diagnose problems and answer questions. 1 Register your computer with the online IBM Registration form that came installed on your computer. 2 If you are able to run the PC Doctor diagnostics, locate the log file (the filetype will be named .log) and have it available for the technical support representative to review. 3 If you have not already done so, you will be required to register your computer the first time you contact IBM. You will be required to provide the following information: 88 How and when do I contact the IBM PC HelpCenter?

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88
How and when do I contact the IBM PC HelpCenter?
Your Aptiva is subject to the terms of the
IBM
Statement of Limited Warranty and IBM Program
License Agreement
which are included with your
computer. Please read these terms carefully.
If your computer needs to be serviced, please provide
the servicer with the Aptiva
Product Recovery
disc that
came with your computer. This will help the servicer to
complete the required service.
If your computer is having a problem that is not covered
by the warranty, see “How and when do I purchase
additional support?” on page 90.
Before you call...
The information in the following three steps will provide
the IBM PC HelpCenter technical support
representative with valuable information that will assist
him/her when handling your call. It will also help reduce
the amount of time it takes to diagnose problems and
answer questions.
1
Register your computer with the online IBM
Registration form that came installed on your
computer.
2
If you are able to run the
PC Doctor
diagnostics,
locate the log file (the filetype will be named .log) and
have it available for the technical support
representative to review.
3
If you have not already done so, you will be required
to register your computer the first time you contact
IBM. You will be required to provide the following
information: