IBM 2170275 Reference Guide - Page 91
day Up and Running support., Software technical support., Additional support.
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HelpWare support and services 30-day "Up and Running" support. If you have questions about setting up your system, we're here to help. Within the first 30 days that you have your computer, you can call us at no additional charge to ask questions about: Note To find your machine and model type as well as your serial number, look on the front lower right corner of the system unit. • setting up your system and attaching a monitor and printer • starting the preloaded operating system • starting the preloaded and bundled software programs Long distance telephone charges may apply. We will calculate the 30 days from the date of purchase. Note If your call is not covered by 30-day "Up and Running" support or the warranty, you will be required to provide a major credit card number for support. Software technical support. If you need help setting up or installing the preloaded or bundled software programs during the 30-day "Up and Running" support period, technical support representatives will help you install (or reinstall) the software that came with your computer if necessary. HelpWare support will ensure that the program is successfully loaded so that you can start the program. Support for your "how to" questions about software programs is available for a fee. For more information, see "How and when do I purchase additional support?" on page 90. Additional support. There are times you may need additional assistance after the 30-day "Up and Running" support period. You may also require "how to" help and support as you use your Aptiva PC. IBM PC HelpCenter technicians can assist you for a fee. For more information, see "How and when do I purchase additional support?" on page 90. Hardware warranty service. In some cases, the Aptiva PC that you purchased may not function as warranted. If this happens, during the period of your warranty, the IBM PC HelpCenter will provide warranty service for IBM factory installed hardware. How and when do I contact the IBM PC HelpCenter? 87