IBM 2170275 Reference Guide - Page 49

ScrollPoint Mouse does, not scroll windows, Modem / communications, errors, additional help

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Troubleshooting If the problem is... Here's what to do... ScrollPoint Mouse does not scroll windows Make sure the program supports the scrolling mouse. Some programs do not. Modem / communications errors 1 Make sure the telephone cord is securely connected. The Setup Poster shows how the cord should be connected. 2 Make sure the telephone line works by plugging a working telephone into the same telephone outlet that the computer was plugged into. Then make sure you can place a call. 3 Make sure you are calling the correct number, and that you are using the correct communications settings. For additional help, refer to the documentation for your communications software. 4 Make sure no one is using the telephone while you are communicating with another computer. 5 If some communications programs work but others do not, there may be a configuration problem. For additional help, refer to the documentation for your communications software. 6 Make sure your modem cord is connected to an analog telephone line. The local telephone company can help you determine the type of telephone line. 7 Make sure the modem adapter card is installed correctly. For instructions on working with adapter cards, see the Aptiva online help. If any of these problems continue after taking the actions listed, run the diagnostics programs that came with your computer. If you need service, see "HelpWare support and services" on page 79. Solving hardware problems 45

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Solving hardware problems
45
Troubleshooting
ScrollPoint Mouse does
not scroll windows
Make sure the program supports the scrolling mouse.
Some programs do not.
Modem / communications
errors
1
Make sure the telephone cord is securely connected.
The
Setup Poster
shows how the cord should be
connected.
2
Make sure the telephone line works by plugging a
working telephone into the same telephone outlet
that the computer was plugged into. Then make sure
you can place a call.
3
Make sure you are calling the correct number, and that
you are using the correct communications settings.
For additional help, refer to the documentation for
your communications software.
4
Make sure no one is using the telephone while you
are communicating with another computer.
5
If some communications programs work but others
do not, there may be a configuration problem. For
additional help, refer to the documentation for your
communications software.
6
Make sure your modem cord is connected to an
analog telephone line. The local telephone company
can help you determine the type of telephone line.
7
Make sure the modem adapter card is installed
correctly. For instructions on working with adapter
cards, see the Aptiva online help.
If the problem is...
Here’s what to do...
If any of these problems continue after taking the actions
listed, run the diagnostics programs that came with your
computer. If you need service, see “HelpWare support and
services” on page 79.