IBM 2170275 Reference Guide - Page 44

Can't read information on, diskette, CD, DVD or Zip Disks

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If the problem is... Here's what to do... Can't read information on diskette, CD, DVD or Zip Disks 1 Make sure you are using the correct type of diskette and that it is formatted correctly. 2 Make sure the diskette, CD, DVD or Zip disk is inserted into the drive correctly. 3 Make sure the CD is clean and not scratched. 4 Try to use a diskette, CD, DVD or Zip disk that you know is good. If it works, the first diskette, CD, DVD or Zip disk may be damaged. If you can't read the information on the good diskette, CD, DVD or Zip disk, there may be a problem with your drive. 5 Make sure the power and signal cables are securely attached to the back of the drive. For instructions on working with drives, see the Aptiva online help. 6 Make sure the correct diskette drive is selected and the diskette drive is enabled in the Setup Utility. For information about Setup Utility options, see the Aptiva online help. If any of these problems continue after taking the actions listed, run the diagnostics programs that came with your computer. If you need service, see "HelpWare support and services" on page 79. 40 Solving hardware problems

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40
Solving hardware problems
Can’t read information on
diskette,
CD, DVD or Zip Disks
1
Make sure you are using the correct type of diskette
and that it is formatted correctly.
2
Make sure the diskette, CD, DVD or Zip disk is
inserted into the drive correctly.
3
Make sure the CD is clean and not scratched.
4
Try to use a diskette, CD, DVD or Zip disk that you
know is good. If it works, the first diskette, CD, DVD
or Zip disk may be damaged. If you can’t read the
information on the good diskette, CD, DVD or Zip disk,
there may be a problem with your drive.
5
Make sure the power and signal cables are securely
attached to the back of the drive. For instructions on
working with drives, see the Aptiva online help.
6
Make sure the correct diskette drive is selected and
the diskette drive is enabled in the Setup Utility. For
information about Setup Utility options, see the Aptiva
online help.
If the problem is...
Here’s what to do...
If any of these problems continue after taking the actions
listed, run the diagnostics programs that came with your
computer. If you need service, see “HelpWare support and
services” on page 79.