IBM 2170275 Reference Guide - Page 85

What do I do first?, What is IBM HelpWare?

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HelpWare support and services What do I do first? What is IBM HelpWare? IBM HelpWare is a comprehensive set of technical support and service options. These include: • 24-hour help, 365 days a year • information by Internet, Bulletin Board System (BBS), fax, and phone. From 30-day "Up and Running" support to help with popular programs, IBM HelpWare has a variety of services and solutions for you. These options are available from IBM whenever you need help for as long as you own your IBM Aptiva Personal Computer. Even when your warranty period expires, HelpWare will still be there to support you with services available for purchase. Read on to find out when and what methods of support are available at no additional charge and when charges will apply. What do I do first? 81

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What do I do first?
81
HelpWare support and services
What do I do first?
What is IBM HelpWare?
IBM HelpWare is a comprehensive set of technical
support and service options. These include:
•
24-hour help, 365 days a year
•
information by Internet, Bulletin Board System (BBS),
fax, and phone.
From 30-day "Up and Running" support to help with
popular programs, IBM HelpWare has a variety of
services and solutions for you. These options are
available from IBM whenever you need help for as long
as you own your IBM Aptiva Personal Computer. Even
when your warranty period expires, HelpWare will still
be there to support you with services available for
purchase.
Read on to find out when and what methods of support
are available at no additional charge and when charges
will apply.