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Hewlett-Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Basic Warranty HP Support Option HP Support Assistant Electronic services Covers Period Response Fee covered time When available Purchase from Parts and labor for HP products: first year onsite parts & labor; second and third year parts only. Parts and labor for HP products. CD-ROM containing: Product Manuals, Technical Information and Product features. Technical information, drivers, utilities, tools and diagnostics. Three years from date of purchase. First three years. Released quarterly. Anytime. Next working day for onsite. No charge. Next working day. N/A One fee which covers the three years. Annual subscripti on. 24-hour access. No charge. At time of purchase. With purchase of the product. Anytime. Anytime. HP. HP Authorized reseller. HP. HP BBS, WWW, CompuServe, America Online. 176 Chapter 4

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176
Chapter 4
Hewlett-Packard Support and Information Services
Summary
Summary
The table below summarizes the services and support available from HP
or authorized resellers.
Service
Covers
Period
covered
Response
time
Fee
When
available
Purchase
from
Basic
Warranty
Parts and labor
for HP
products:
first year onsite
parts & labor;
second and
third year parts
only.
Three
years from
date of
purchase.
Next
working
day
for onsite.
No
charge.
At time of
purchase.
HP.
HP Support
Option
Parts and labor
for HP
products.
First three
years.
Next
working
day.
One fee
which
covers the
three
years.
With
purchase
of the
product.
HP
Authorized
reseller.
HP Support
Assistant
CD-ROM
containing:
Product
Manuals,
Technical
Information
and Product
features.
Released
quarterly.
N/A
Annual
subscripti
on.
Anytime.
HP.
Electronic
services
Technical
information,
drivers,
utilities, tools
and
diagnostics.
Anytime.
24-hour
access.
No
charge.
Anytime.
HP BBS,
WWW,
CompuServe,
America
Online.