HP P Class 450/500/550/600/650/700/750 HP Visualize x- and p-Class (733,800, 8 - Page 177

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Hewlett-Packard Support and Information Services Summary Service Covers Technical Phone support Basic assistance for Personal Workstation setup, configuration, start-up and hardware diagnosis. Lifeline phone support Basic assistance for Personal Workstation setup, configuration, start-up and hardware diagnosis. HP Network Phone-in support Advanced remote technical support for multivendor networked environments. Service Contracts Technical Support. Period covered First year. Response Fee time Business No hours. charge. When available Purchase from At time of HP. purchase. After first year. Business hours. Per- call fee, no time limit. Anytime HP. after first year. Annual contract. Customer defined. Business hours: 24-hour/ 7-day service also available. As required. Annual fee, or minimum fee per incident. Annual fee, or fee per incident. Anytime. Anytime. HP Authorized reseller. Reseller Chapter 4 177

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Chapter 4
177
Hewlett-Packard Support and Information Services
Summary
Technical
Phone
support
Basic
assistance for
Personal
Workstation
setup,
configuration,
start-up and
hardware
diagnosis.
First year.
Business
hours.
No
charge.
At time of
purchase.
HP.
Lifeline
phone
support
Basic
assistance for
Personal
Workstation
setup,
configuration,
start-up and
hardware
diagnosis.
After first
year.
Business
hours.
Per- call
fee,
no time
limit.
Anytime
after first
year.
HP.
HP Network
Phone-in
support
Advanced
remote
technical
support for
multivendor
networked
environments.
Annual
contract.
Business
hours:
24-hour/
7-day
service
also
available.
Annual
fee, or
minimum
fee per
incident.
Anytime.
HP
Authorized
reseller.
Service
Contracts
Technical
Support.
Customer
defined.
As
required.
Annual
fee, or fee
per
incident.
Anytime.
Reseller
Service
Covers
Period
covered
Response
time
Fee
When
available
Purchase
from