Intermec PX4i PX4i and PX6i High Performance Printer User's Manual - Page 128

Print Quality Problems and Possible Solutions continued, Networking Problems and Possible Solutions

Page 128 highlights

Chapter 4 - Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem The media feed is not working properly. Possible Solution Try these possible solutions in order: • The media characteristics may have changed. Press the A button. • One of these parameters may not be properly configured: Label rest dots, Media type, or LSS position. Verify the settings for these parameters. • The sensors may be dirty. Clean the media guides. For help, see "Cleaning the Media Guides" on page 126. • The sensors may need to be replaced. For help, contact your Intermec service representative. Networking Problems and Possible Solutions Problem I am having problems with my Ethernet or 802.11 radio network connection. I cannot connect to my printer home page. Possible Solution Try these possible solutions: • Make sure that your network cable is: • securely connected to your printer. • a straight "pin to pin" cable, not a "crossover" cable. • Make sure that your PC is correctly configured for and connected to your network. • Make sure that your printer is correctly configured for your network. If you are connecting your printer with a crossover network cable, you may need to disable the web browser's proxy settings on your computer to access your printer's home page. RFID Problems and Possible Solutions Problem I loaded my printer with RFID media, but it is not writing to the tags. Possible Solution After you load RFID media, restart the printer or run a TESTFEED to let the printer identify the RFID media type. 114 PX4i and PX6i High Performance Printer User's Manual

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Chapter 4 — Troubleshooting and Maintaining the Printer
114
PX4i and PX6i High Performance Printer User’s Manual
The media feed is not working
properly.
Try these possible solutions in order:
The media characteristics may have changed. Press the
A
button.
One of these parameters may not be properly configured:
Label rest dots, Media type, or LSS position. Verify the
settings for these parameters.
The sensors may be dirty. Clean the media guides. For
help, see
“Cleaning the Media Guides” on page 126
.
The sensors may need to be replaced. For help, contact
your Intermec service representative.
Print Quality Problems and Possible Solutions (continued)
Problem
Possible Solution
Networking Problems and Possible Solutions
Problem
Possible Solution
I am having problems with my
Ethernet or 802.11 radio network
connection.
Try these possible solutions:
Make sure that your network cable is:
securely connected to your printer.
a straight “pin to pin” cable, not a “crossover” cable.
Make sure that your PC is correctly configured for and
connected to your network.
Make sure that your printer is correctly configured for
your network.
I cannot connect to my printer
home page.
If you are connecting your printer with a crossover network
cable, you may need to disable the web browser’s proxy
settings on your computer to access your printer’s home
page.
RFID Problems and Possible Solutions
Problem
Possible Solution
I loaded my printer with RFID
media, but it is not writing to the
tags.
After you load RFID media, restart the printer or run a
TESTFEED to let the printer identify the RFID media type.