Intermec PX4i PX4i and PX6i High Performance Printer User's Manual - Page 129

Chapter 4 - Troubleshooting and Maintaining the Printer RFID Problems and Possible Solutions (continued) Problem Possible Solution The RFID kit is installed, but The printer is not communicating properly with the RFID "RFID" does not appear in the setup hardware. For help, contact your local Intermec tree. representative. When I try to set RFID MODE to ENABLE, I get one of these error messages: • "Error in filename" (Fingerprint or Intermec Direct Protocol) • "No RFID support" (IPL) An RFID kit is not installed in the printer. For help, contact your local Intermec representative. None of the RFID commands work, RFID MODE is disabled. Change MODE to ENABLE. and I get this message: "RFID Inactive." Printing on regular media (not RFID MODE is enabled. Change MODE to DISABLE. RFID) is slow and halted in between labels. I am using an application to write to • The printer may not recognize the RFID media type. For RFID tags, and the printer is printing "VOID" labels. Fingerprint printers, run a TESTFEED. For IPL printers, raise and lower the printhead, and then press F or turn on the printer. • You may need to modify the TAGADJUST parameter. • You may need to adjust the output power (field strength) to the antenna. When I try to perform a TESTFEED, • Make sure that you are using RFID media. I get this message, "No tag found." • You may need to modify the TAGADJUST parameter. • The tag may be broken. Try printing on a different label. I get this error message: "Not supported by tag type." (Fingerprint) This error message indicates that a command: • may be trying to access a tag data segment that is not available on the RFID media. • is being used with a level of security that is not allowed by the tag type. Make sure that you are using the appropriate media for your application. PX4i and PX6i High Performance Printer User's Manual 115