Epson AcuLaser CX11NF Basics - Page 102

Printing Problems, Operation Problems

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Printing Problems Operation Problems Problem Solution The Print light does • Turn off the CX11N, connect the power cord securely to the not turn on CX11N and the electrical outlet, and turn it back on. • The electrical outlet may be controlled by a switch or automatic timer. Make sure the switch is turned on and plug another electrical device into the outlet to check whether the outlet is working properly. • If the CX11N still doesn't work, contact Epson as described on page 128. The CX11N does not Press the x B&W Start or x Color Start button to switch the print (Print light off) product to ready status. The Print light is on but nothing prints • Your computer may not be securely connected to the CX11N. Check the connections at both ends. See the Start Here sheet for connecting instructions. • Your application software is not set up correctly. Make sure that the CX11N is selected in your software. Information about the The time interval specified in the Consumables Info Settings toner cartridges or window is too long, causing a difference in the information. photoconductor on Shorten the time interval or press the Get Information Now the LCD seems button on the Consumables Info Settings window. incorrect Printout is garbled • The interface cable may not be securely connected. Make sure both ends of the interface cable are fully plugged in. • You may not be using the interface cable with the correct specifications. See page 129 for details. Status sheet does not print correctly Your product may be damaged. Contact Epson as described on page 128. 102 Solving Problems

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102
Solving Problems
Printing Problems
Operation Problems
Problem
Solution
The
Print
light does
not turn on
•
Turn off the CX11N, connect the power cord securely to the
CX11N and the electrical outlet, and turn it back on.
•
The electrical outlet may be controlled by a switch or
automatic timer. Make sure the switch is turned on and plug
another electrical device into the outlet to check whether the
outlet is working properly.
•
If the CX11N still doesn’t work, contact Epson as described on
page 128.
The CX11N does not
print (
Print
light off)
Press the
x
B&W Start
or
x
Color Start
button to switch the
product to ready status.
The
Print
light is on
but nothing prints
•
Your computer may not be securely connected to the CX11N.
Check the connections at both ends. See the
Start Here
sheet
for connecting instructions.
•
Your application software is not set up correctly. Make sure
that the CX11N is selected in your software.
Information about the
toner cartridges or
photoconductor on
the LCD seems
incorrect
The time interval specified in the Consumables Info Settings
window is too long, causing a difference in the information.
Shorten the time interval or press the
Get Information Now
button on the Consumables Info Settings window.
Printout is garbled
•
The interface cable may not be securely connected. Make sure
both ends of the interface cable are fully plugged in.
•
You may not be using the interface cable with the correct
specifications. See page 129 for details.
Status sheet does
not print correctly
Your product may be damaged. Contact Epson as described on
page 128.