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Epson AcuLaser CX11NF Basics - Page 128

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Where To Get Help Epson Technical Support Epson provides these technical support services: Internet Support Visit Epson's support website at http://support.epson.com and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call for support, please have the following information ready: ■ Product name (Epson AcuLaser CX11N or CX11NF) ■ Product serial number (located on the back of the printer) ■ Proof of purchase (such as a store receipt) and date of purchase ■ Computer configuration and operating system version ■ Description of the problem Then call: ■ U.S.: (562) 276-4350, 6 am to 6 pm, Pacific Time, Monday through Friday and 7 am to 4 pm, Saturday. ■ Canada: (905) 709-2170, 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson toner cartridges and paper from an Epson authorized reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). Other Software Technical Support Software OfficeReady Essentials Presto! BizCard Presto! PageManager Telephone/Fax (617) 441-3171 8:30 AM-5:30 PM, Pacific Time, Monday-Friday Fax: (617) 344-5992 (510) 445-8616 Fax: (510) 445-8601 Online and E-mail www.kmt.com [email protected] www.newsoftinc.com [email protected] 128 Solving Problems

Section	Page
Front Matter	1
Copyright Notice	2
Trademarks	2
Contents	3
Introduction	5
About Your Documentation	5
About Your Software	6
Handling Paper and Originals	7
Loading Paper	7
Using the MP Tray	7
Using the Optional 500-Sheet Paper Cassette Unit	9
Removing Printouts From the Output Tray	11
Selecting Your Paper Source	12
Selecting a Paper Tray	12
MP Tray	13
Paper Cassette Unit	14
Placing Originals for Copying and Scanning	14
Placing Originals on the Document Table	15
Placing Large or Thick Originals (CX11N Only)	16
Placing Originals in the Auto Document Feeder (CX11NF Only)	17
Printing	19
Printing in Windows	19
Printing From an Application	19
Customizing Windows Print Settings	21
Printing in Macintosh	23
Printing From an Application	23
Customizing Mac OS X Print Settings	26
Using Epson Status Monitor 3	29
Windows	29
Macintosh	30
Canceling Printing	32
Windows	32
Macintosh	33
Network Printing for Macintosh	33
Copying	35
Basic Copying	35
Canceling Copying	36
Customizing Copy Settings	36
Changing the Number of Copies	36
Selecting the Paper Size	37
Selecting Document Type	37
Adjusting the Lightness or Darkness	38
Adjusting the Contrast	38
Adjusting the Color	38
Enlarging or Reducing the Copy Size	39
Turning Off Slight Copy Size Reduction	39
Copying 2 Pages on One Sheet	40
Resetting the Copy Settings	41
Scanning	43
Starting EPSON Scan	43
Scanning Modes	43
Starting EPSON Scan as a Standalone Program	44
Starting EPSON Scan With Another Scanning Application	45
Selecting EPSON Scan Settings	46
Selecting Basic Settings	47
Selecting the Scan Resolution	50
Previewing and Adjusting the Scan Area	51
Adjusting the Color and Other Image Settings	56
Selecting the Scan Size	59
Finishing the Scan	61
Selecting File Save Settings	63
Using the Control Panel Buttons	65
Selecting a Scanning Mode for a Network PC	65
Scanning	66
Using the Control Panel	67
Accessing the Mode Menus	67
Print Mode	68
Copy Mode	68
Fax Mode	69
Scan Mode	69
Accessing the Setup Menu	70
Menu Descriptions	71
Printing a Status Sheet	76
Canceling Printing, Scanning, or Copying	77
Using the Cancel Button	77
Using the Reset Menu	77
Maintenance	79
Identifying the Product Parts	79
Consumable Replacement Messages	81
Replacing a Toner Cartridge	82
Handling Precautions	82
Changing a Low Toner Cartridge	83
Removing and Replacing an Empty Toner Cartridge	83
Replacing the Photoconductor	86
Handling Precautions	86
Removing and Replacing the Photoconductor	87
Cleaning the CX11N	91
Cleaning the Pickup Roller	92
Cleaning the Print Head	93
Cleaning the Exposure Window and Document Table	95
Cleaning the ADF Pickup Rollers (CX11NF Only)	96
Ordering Parts Online	97
Toner Recycle Program	98
Solving Problems	99
Status and Error Messages	99
Printing Problems	102
Operation Problems	102
Print Quality Problems	103
Miscellaneous Printing Problems	104
Scanning Problems	105
Operation Problems	105
Problems Using the Scanning Software	106
Scan Quality Problems	106
Color Matching Problems	108
ADF Scanning Problems (CX11NF Only)	109
Copying Problems	109
Operation Problems	109
Copy Quality Problems	109
ADF Copying Problems (CX11NF Only)	110
Paper Handling Problems	111
Clearing Jammed Paper	112
Precautions for Clearing Jammed Paper	112
Removing Jams From Cover C	113
Removing Jams From Cover E	116
Removing Jams From Cover F	117
Removing Jams From the MP Tray	120
Removing Jams From the Optional Paper Cassette and Cover G	121
Removing Jammed Transparencies From the MP Tray	123
Removing Jams From the Auto Document Feeder	125
Printing a Status Sheet	127
Where To Get Help	128
Epson Technical Support	128
Other Software Technical Support	128
Notices	129
System Requirements	129
Windows	129
Macintosh	129
Important Safety Instructions	130
Laser Printer Precautions	130
Before Operating Your CX11N	130
When Using the CX11N	131
When Using the CX11NF With Telephone Equipment	132
Laser Safety Labels	132
Ozone Safety Information	133
CX11N Location	134
Restrictions on Copying	134
FCC Compliance Statement	135
For United States Users	135
Canada	136
Declaration of Conformity	136
Epson America, Inc. Limited Warranty	137
Index	139