Epson AcuLaser CX11NF Basics - Page 106

Problems Using the Scanning Software, Scan Quality Problems

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Problems Using the Scanning Software Problem Solution You cannot start EPSON Scan • Make sure the CX11N is turned on. • Turn off the CX11N and your computer, and check the connection between them. • Make sure the CX11N is selected in your application software. • In the Windows Device Manager menu, make sure CX11N appears under Imaging devices hardware type without a question (?) or an exclamation (!) mark, or as an Unknown devices hardware type. If so, uninstall EPSON Scan, then reinstall it following the instructions in your Start Here sheet. The scanner software • For Windows users: does not work Double-click the Scanners and Cameras icon in the Control properly Panel. Delete the CX11N icon and reinstall EPSON Scan as described in your Start Here sheet. • Make sure your computer meets the system requirements on page 129 and for the software you are using. • Make sure the computer has enough memory for your software. If it does not, see your software and computer documentation for instructions on freeing up available memory or upgrade your RAM. Scan Quality Problems Problem Solution Your original is not scanned or only a few dots appear as the scanned image • Make sure the document is placed on the document table with the side to be scanned facing down. • When scanning with the Black&White setting in Home Mode or Professional Mode, adjust the Threshold setting. Black vertical lines Make sure the transportation lock on the left side of the appear on the document table is set in the unlocked position. scanned image or the image is all black Straight lines in your Make sure the document is perfectly straight on the document original come out table. Align the vertical and horizontal lines with the scales at the jagged in the scanned top and side of the document table. image 106 Solving Problems

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106
Solving Problems
Problems Using the Scanning Software
Scan Quality Problems
Problem
Solution
You cannot start
EPSON Scan
•
Make sure the CX11N is turned on.
•
Turn off the CX11N and your computer, and check the
connection between them.
•
Make sure the CX11N is selected in your application software.
•
In the Windows
Device Manage
r menu, make sure CX11N
appears under
Imaging devices hardware type
without a
question (?) or an exclamation (!) mark, or as an Unknown
devices hardware type. If so, uninstall EPSON Scan, then
reinstall it following the instructions in your
Start Here
sheet.
The scanner software
does not work
properly
•
For Windows users:
Double-click the
Scanners and Cameras
icon in the Control
Panel. Delete the CX11N icon and reinstall EPSON Scan as
described in your
Start Here
sheet.
•
Make sure your computer meets the system requirements on
page 129 and for the software you are using.
•
Make sure the computer has enough memory for your
software. If it does not, see your software and computer
documentation for instructions on freeing up available memory
or upgrade your RAM.
Problem
Solution
Your original is not
scanned or only a
few dots appear as
the scanned image
•
Make sure the document is placed on the document table with
the side to be scanned facing down.
•
When scanning with the
Black&White
setting in Home Mode
or Professional Mode, adjust the
Threshold
setting.
Black vertical lines
appear on the
scanned image or the
image is all black
Make sure the transportation lock on the left side of the
document table is set in the
unlocked position.
Straight lines in your
original come out
jagged in the scanned
image
Make sure the document is perfectly straight on the document
table. Align the vertical and horizontal lines with the scales at the
top and side of the document table.