HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 154

POST Error Messages, Advanced, Onboard Devices, Control, Panel, Screen Message, Probable Cause - ram

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POST Error Messages POST Error Messages (Continued) Screen Message 162-System Options Not Set Probable Cause Configuration incorrect. RTC (real-time clock) battery may need to be replaced. 163-Time & Date Not Set 164-Memory Size Error Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. CMOS jumper may not be properly installed. Memory amount has changed since the last boot (memory added or removed). Memory configuration is incorrect. 201-Memory Error RAM failure. 213-Incompatible memory Module in memory Socket(s) X,X, X 214-DIMM Configuration Warning A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. Populated DIMM configuration is not optimized. Recommended Action Run Computer Setup and check configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. Check for proper placement of the CMOS jumper, if applicable. Press the F1 key to save the memory changes. 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Make sure memory module(s) are installed properly. 3. If third party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Ensure memory modules are installed correctly. 3. Verify proper memory module type. 4. Remove and replace the identified faulty memory module(s). 5. If the error persists after replacing memory modules, replace the system board. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace memory with a module conforming to the SPD standard. Rearrange the DIMMS so that each channel has the same amount of memory. C-2 437804-001 Service Reference Guide, dc5700

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C–2
437804-001
Service Reference Guide, dc5700
POST Error Messages
162-System Options Not
Set
Configuration incorrect.
RTC (real-time clock)
battery may need to be
replaced.
Run Computer Setup and check
configuration in
Advanced
>
Onboard Devices
.
Reset the date and time under
Control
Panel
. If the problem persists, replace
the RTC battery.
163-Time & Date Not
Set
Invalid time or date in
configuration memory.
RTC (real-time clock)
battery may need to be
replaced.
Reset the date and time under
Control
Panel
(Computer Setup can also be
used). If the problem persists, replace the
RTC battery.
CMOS jumper may not
be properly installed.
Check for proper placement of the
CMOS jumper, if applicable.
164-Memory Size Error
Memory amount has
changed since the last
boot (memory added or
removed).
Press the
F1
key to save the memory
changes.
Memory configuration is
incorrect.
1. Run Computer Setup (F10 Setup) or
Windows utilities.
2. Make sure memory module(s) are
installed properly.
3. If third party memory has been
added, test using HP-only memory.
4. Verify proper memory module type.
201-Memory Error
RAM failure.
1. Run Computer Setup (F10 Setup) or
Windows utilities.
2. Ensure memory modules are
installed correctly.
3. Verify proper memory module type.
4. Remove and replace the identified
faulty memory module(s).
5. If the error persists after replacing
memory modules, replace the system
board.
213-Incompatible
memory Module in
memory Socket(s)
X,X, X
A memory module in
memory socket identified
in the error message is
missing critical SPD
information, or is
incompatible with the
chipset.
1. Verify proper memory module type.
2. Try another memory socket.
3. Replace memory with a module
conforming to the SPD standard.
214-DIMM
Configuration Warning
Populated DIMM
configuration is not
optimized.
Rearrange the DIMMS so that each
channel has the same amount of
memory.
POST Error Messages
(Continued)
Screen Message
Probable Cause
Recommended Action