HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 202

Ports COM &amp, Start > Control

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Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Web sites. Modem is not set up properly. Verify that the correct modem speed and COM port are selected. For Windows XP 1. Select Start > Control Panel. 2. Double-click System. 3. Click the Hardware tab. 4. In the Device Manager area, click the Device Manager button. 5. Double-click Ports (COM & LPT). 6. Right-click the COM port your modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. Windows 2000 1. Select Start > Settings > Control Panel. 2. Double-click System. 3. Click the Hardware tab. 4. In the Device Manager area, click the Device Manager button. 5. Double-click Ports (COM & LPT). 6. Right-click the COM port the modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. D-38 437804-001 Service Reference Guide, dc5700

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D–38
437804-001
Service Reference Guide, dc5700
Troubleshooting Without Diagnostics
Internet takes too long to
download Web sites.
Modem is not set up
properly.
Verify that the correct modem speed
and COM port are selected.
For Windows XP
1. Select
Start > Control
Panel
.
2. Double-click
System
.
3. Click the
Hardware
tab.
4. In the
Device Manager
area,
click the
Device Manager
button.
5. Double-click
Ports (COM &
LPT)
.
6. Right-click the COM port your
modem uses, then click
Properties
.
7. Under
Device status
, verify
that the modem is working
properly.
8. Under
Device usage
, verify
the modem is enabled.
9. If there are further problems,
click the
Troubleshoot
button
and follow the on-screen
instructions.
Windows 2000
1. Select
Start > Settings >
Control Panel
.
2. Double-click
System
.
3. Click the
Hardware
tab.
4. In the Device Manager area,
click the
Device Manager
button.
5. Double-click
Ports (COM &
LPT)
.
6. Right-click the COM port the
modem uses, then click
Properties
.
7. Under
Device status
, verify
that the modem is working
properly.
Solving Internet Access Problems
(Continued)
Problem
Cause
Solution