HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 203

Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Web sites. (continued) Modem is not set up properly. (continued) 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. Solving Software Problems Most software problems occur as a result of the following: ■ The application was not installed or configured correctly. ■ There is insufficient memory available to run the application. ■ There is a conflict between applications. ■ Be sure that all the needed device drivers have been installed. ■ If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. Solving Software Problems Problem Cause Computer will not continue and no HP logo screen has appeared. POST error has occurred. Computer will not continue after HP logo screen has appeared. "Illegal Operation has Occurred" error message is displayed. System files may be damaged. Software being used is not Microsoft-certified for your version of Windows. Configuration files are corrupt. Solution Observe the beeps and LED lights on the front of the computer. See Appendix C, POST Error Messages to determine possible causes. See the Restore Kit or the Worldwide Limited Warranty for terms and conditions. Use recovery diskette to scan hard drive for errors. Verify that the software is certified by Microsoft for your version of Windows (see program packaging for this information). If possible, save all data, close all programs, and restart the computer. Service Reference Guide, dc5700 437804-001 D-39