HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 187

standby, Num Lock, Windows, Start, Shut Down, Enter, down arrow, Problem, Cause, Solution

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Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems (Continued) Problem Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. Ä When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and any unsaved data will be lost. Cursor will not move using the arrow keys on the keypad. The Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup. Mouse does not respond to movement or is too slow. Mouse connector is not properly plugged into the back of the computer. 1. Press Ctrl and Esc at the same time (or press the Windows logo key) to display the Start menu. 2. Use the up or down arrow key to select Shut Down and then press Enter. 3. Use the up or down arrow key to select the Shut Down option and then press Enter. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Program in use has stopped responding to commands. Shut down the computer using the keyboard and then restart the computer. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Wireless device error. 1. Check software, if available, for device status. 2. Check/replace device batteries. 3. Reset receiver and mouse. Service Reference Guide, dc5700 437804-001 D-23

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Service Reference Guide, dc5700
437804-001
D–23
Troubleshooting Without Diagnostics
Computer is in
standby
mode.
Press the power button to resume
from
standby
mode.
Ä
When attempting to resume
from
standby
mode, do
not hold down the power
button for more than four
seconds. Otherwise, the
computer will shut down
and any unsaved data will
be lost.
Cursor will not move using
the arrow keys on the
keypad.
The
Num Lock
key
may be on.
Press the
Num Lock
key. The
Num Lock light should not be on if
you want to use the arrow keys. The
Num Lock
key can be disabled
(or enabled) in Computer Setup.
Mouse does not respond to
movement or is too slow.
Mouse connector is
not properly plugged
into the back of the
computer.
1. Press
Ctrl
and
Esc
at the same
time (or press the
Windows
logo
key) to display the
Start
menu.
2. Use the up or down arrow key
to select
Shut Down
and then
press
Enter
.
3. Use the
up
or
down arrow
key to select the
Shut Down
option and then press
Enter
.
4. After the shutdown is complete,
plug the mouse connector into
the back of the computer (or the
keyboard) and restart.
Program in use has
stopped responding
to commands.
Shut down the computer using the
keyboard and then restart the
computer.
Mouse may need
cleaning.
Remove the roller ball cover on the
mouse and clean the internal
components.
Mouse may need
repair.
See the Worldwide Limited
Warranty for terms and conditions.
Wireless device error.
1. Check software, if available, for
device status.
2. Check/replace device batteries.
3. Reset receiver and mouse.
Solving Keyboard and Mouse Problems
(Continued)
Problem
Cause
Solution