HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 186

Troubleshooting Without Diagnostics Solving Printer Problems (Continued) Problem Cause Printer will not print. (continued) Printer may have failed. Printer will not turn on. The cables may not be connected properly. Printer prints garbled information. The correct printer driver for the application is not installed. The cables may not be connected properly. Printer memory may be overloaded. Printer is offline. The printer may be out of paper. Solution Run printer self-test. Reconnect all cables and check the power cord and electrical outlet. Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one minute, then turn it back on. Check the paper tray and refill it if it is empty. Select online. Solving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems Problem Cause Keyboard commands and typing are not recognized by the computer. Keyboard connector is not properly connected. Program in use has stopped responding to commands. Keyboard needs repairs. Wireless device error. Solution 1. On the Windows Desktop, click Start. 2. Click Shut Down. The Shut Down Windows dialog box is displayed. 3. Select Shut down. 4. After the shutdown is complete, reconnect the keyboard to the back of the computer and restart the computer. Shut down the computer using the mouse and then restart the computer. See the Worldwide Limited Warranty for terms and conditions. 1. Check software, if available, for device status. 2. Check/replace device batteries. 3. Reset receiver and keyboard. D-22 437804-001 Service Reference Guide, dc5700