HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 199

Solving Drive Key Problems, Problem, Cause, Solution, Device available, All USB Ports, Front USB Ports

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Troubleshooting Without Diagnostics Solving Drive Key Problems Solving Drive Key Problems Problem Cause Drive Key is not seen as a drive letter in Windows XP. The drive letter after the last physical drive is not available. USB Drive Key not found (identified). The device is attached to a USB port that has been hidden in Computer Setup. System will not boot from USB Drive Key. The device was not properly seated before power-up. Boot order is not correct. Removable Media Boot is disabled in the Computer Setup utility. The image on the device is not bootable. The computer boots to DOS after making a bootable Drive Key. Drive Key is bootable. Solution Change the default drive letter for the Drive Key in Windows XP. Run the Computer Setup utility and ensure that Device available is selected for All USB Ports and Front USB Ports under Security > Device Security. Ensure the device is fully inserted into the USB port before applying power to the system. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure USB is enabled in Storage > Boot Order. Follow the procedures described in the "ROM Flash: Replicating the Setup: Creating a Bootable Device: Supported USB Flash Media Device" section of the Service Reference Guide. Install the Drive Key after the operating system boots. Service Reference Guide, dc5700 437804-001 D-35

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Service Reference Guide, dc5700
437804-001
D–35
Troubleshooting Without Diagnostics
Solving Drive Key Problems
Solving Drive Key Problems
Problem
Cause
Solution
Drive Key is not seen as a
drive letter in Windows XP.
The drive letter after the
last physical drive is not
available.
Change the default drive letter for
the Drive Key in Windows XP.
USB Drive Key not found
(identified).
The device is attached
to a USB port that has
been hidden in
Computer Setup.
Run the Computer Setup utility and
ensure that
Device available
is
selected for
All USB Ports
and
Front USB Ports
under
Security
>
Device Security
.
The device was not
properly seated before
power-up.
Ensure the device is fully inserted
into the USB port before applying
power to the system.
System will not boot from
USB Drive Key.
Boot order is not
correct.
Run the Computer Setup utility and
change boot sequence in
Storage
>
Boot Order
.
Removable Media Boot
is disabled in the
Computer Setup utility.
Run the Computer Setup utility and
enable booting to removable media
in
Storage
>
Storage Options
.
Ensure USB is enabled in
Storage
>
Boot Order
.
The image on the
device is not bootable.
Follow the procedures described in
the “ROM Flash: Replicating the
Setup: Creating a Bootable Device:
Supported USB Flash Media
Device” section of the Service
Reference Guide.
The computer boots to DOS
after making a bootable
Drive Key.
Drive Key is bootable.
Install the Drive Key after the
operating system boots.