HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 178

My Computer, Eject, Desktop BIOS.

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Troubleshooting Without Diagnostics Solving Media Card Reader Problems Cannot write to the media card. The media card is a read-only memory (ROM) card. Unable to access data on the media card after inserting it into a slot. Do not know how to remove a media card correctly. The media card is not inserted properly, is inserted in the wrong slot, or is not supported. The computer's software is used to safely eject the card. After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. After inserting a media card in the reader, the computer attempts to boot from the media card. The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time. The inserted media card has boot capability. Computer will not boot from a USB removable drive or media that is inserted in the USB port on the media card reader. The media card reader is connected to the computer via the PCI card, which is not supported on the HP Desktop BIOS. After installing the media card reader, the front USB ports on the computer do not work. The USB cable for the front USB ports was disconnected so that the system board connector could be used for the reader. Check the manufacturer's documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards. Ensure that the card is inserted properly with the gold contact on the correct side. The green LED will light if inserted properly. Open My Computer, right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. ✎ Never remove the card when the green LED is flashing. Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize whatever media is inserted in the reader. If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process. The bootable USB device will have boot support if you connect the media card reader to an available USB connector on the computer's system board. If no connector is available, plug the bootable device into a different USB port on the computer. Reconnect the cable for the front USB ports. Install the PCI card and connect the media reader to the USB connector on the PCI card. D-14 437804-001 Service Reference Guide, dc5700

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D–14
437804-001
Service Reference Guide, dc5700
Troubleshooting Without Diagnostics
Cannot write to the media
card.
The media card is a
read-only memory
(ROM) card.
Check the manufacturer’s
documentation included with your
card to see if it writable. Refer to the
previous section for a list of
compatible cards.
Unable to access data on
the media card after
inserting it into a slot.
The media card is not
inserted properly, is
inserted in the wrong
slot, or is not supported.
Ensure that the card is inserted
properly with the gold contact on
the correct side. The green LED will
light if inserted properly.
Do not know how to
remove a media card
correctly.
The computer’s software
is used to safely eject
the card.
Open
My Computer
, right-click
on the corresponding drive icon,
and select
Eject
. Then pull the card
out of the slot.
✎
Never remove the card when
the green LED is flashing.
After installing the media
card reader and booting to
Windows, the reader and
the inserted cards are not
recognized by the
computer.
The operating system
needs time to recognize
the device if the reader
was just installed into
the computer and you
are turning the PC on
for the first time.
Wait a few seconds so that the
operating system can recognize the
reader and the available ports, and
then recognize whatever media is
inserted in the reader.
After inserting a media
card in the reader, the
computer attempts to boot
from the media card.
The inserted media card
has boot capability.
If you do not want to boot from the
media card, remove it during boot
or do not select the option to boot
from the inserted media card during
the boot process.
Computer will not boot
from a USB removable
drive or media that is
inserted in the USB port on
the media card reader.
The media card reader
is connected to the
computer via the PCI
card, which is not
supported on the HP
Desktop BIOS.
The bootable USB device will have
boot support if you connect the
media card reader to an available
USB connector on the computer’s
system board. If no connector is
available, plug the bootable device
into a different USB port on the
computer.
After installing the media
card reader, the front USB
ports on the computer do
not work.
The USB cable for the
front USB ports was
disconnected so that the
system board connector
could be used for the
reader.
Reconnect the cable for the front
USB ports. Install the PCI card and
connect the media reader to the
USB connector on the PCI card.
Solving Media Card Reader Problems