HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 196

Solving CD-ROM and DVD Problems, Security > Password Options

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Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Problem Cause System will not boot from CD-ROM or DVD drive. The device is attached to a SATA port that has been disabled in the Computer Setup utility. Legacy operating system does not support boot devices attached to SATA4 or SATA5 ports. Removable Media Boot is disabled through the Computer Setup utility. Network Server Mode is enabled in Computer Setup. Non-bootable CD in drive. Boot order not correct. Drive not found (identified). Cable could be loose. The system may not have automatically recognized a newly installed device. The device is attached to a SATA port that has been disabled in Computer Setup. Drive responds slowly immediately after power-up. Solution Run the Computer Setup utility and ensure the device's SATA port is enabled in Storage > Storage Options. Connect boot devices to SATA0 or SATA1 ports. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure CDROM is enabled in Storage > Boot Order. Run the Computer Setup utility and disable Network Server Mode in Security > Password Options. Try a bootable CD in the drive. Run Computer Setup and change boot sequence in Storage > Boot Order. Check cable connections. See reconfiguration directions in the Solving Hardware Installation Problems section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On. Run the Computer Setup utility and ensure the device's SATA port is enabled in Storage > Storage Options. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. D-32 437804-001 Service Reference Guide, dc5700

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D–32
437804-001
Service Reference Guide, dc5700
Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
Problem
Cause
Solution
System will not boot from
CD-ROM or DVD drive.
The device is attached
to a SATA port that has
been disabled in the
Computer Setup utility.
Run the Computer Setup utility and
ensure the device's SATA port is
enabled in
Storage
> S
torage
Options
.
Legacy operating
system does not support
boot devices attached
to SATA4 or SATA5
ports.
Connect boot devices to SATA0 or
SATA1 ports.
Removable Media Boot
is disabled through the
Computer Setup utility.
Run the Computer Setup utility and
enable booting to removable media
in
Storage
>
Storage Options
.
Ensure CDROM is enabled in
Storage
>
Boot Order
.
Network Server Mode
is enabled in Computer
Setup.
Run the Computer Setup utility and
disable Network Server Mode in
Security > Password Options
.
Non-bootable CD in
drive.
Try a bootable CD in the drive.
Boot order not correct.
Run Computer Setup and change
boot sequence in
Storage > Boot
Order
.
Drive not found (identified).
Cable could be loose.
Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
See reconfiguration directions in the
Solving Hardware Installation
Problems section. If the system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver
problem. If it is not listed, the
probable cause is a hardware
problem.
If this is a newly installed drive, run
the Computer Setup utility and try
adding a POST delay under
Advanced
>
Power-On
.
The device is attached
to a SATA port that has
been disabled in
Computer Setup.
Run the Computer Setup utility and
ensure the device's SATA port is
enabled in
Storage
>
Storage
Options
.
Drive responds slowly
immediately after
power-up.
Run Computer Setup and increase
the POST Delay in
Advanced
>
Power-On Options
.