HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 177

Solving Media Card Reader Problems, Solving Hard Drive Problems

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Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Hard Drive's "Emulation Type" is set to "None." Computer will not boot from hard drive. (continued) The device is attached to a SATA port that has been disabled in Computer Setup. Hard drive is damaged. Computer seems to be locked up. Program in use has stopped responding to commands. Solution Run the Computer Setup utility and change the "Emulation Type" to "Hard Disk" in the device's details under Storage > Device Configuration. Run the Computer Setup utility and ensure the device's SATA port is enabled in Storage > Storage Options. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See the Worldwide Limited Warranty for terms and conditions. Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button. Solving Media Card Reader Problems Solving Media Card Reader Problems Problem Cause Media card will not work in a digital camera after formatting it in Microsoft Windows XP. By default, Windows XP will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card. A write-protected or locked error occurs when attempting to write to the media card. Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/Memory Stick/ PRO card. Solution Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows XP. If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position. Service Reference Guide, dc5700 437804-001 D-13

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Service Reference Guide, dc5700
437804-001
D–13
Troubleshooting Without Diagnostics
Solving Media Card Reader Problems
Hard Drive's “Emulation
Type” is set to “None.”
Run the Computer Setup utility and
change the “Emulation Type” to
“Hard Disk” in the device's details
under
Storage
>
Device
Configuration
.
Computer will not boot
from hard drive.
(continued)
The device is attached
to a SATA port that has
been disabled in
Computer Setup.
Run the Computer Setup utility and
ensure the device's SATA port is
enabled in
Storage
>
Storage
Options
.
Hard drive is damaged.
Observe if the front panel Power LED
is blinking RED and if any beeps are
heard.
See the Worldwide Limited
Warranty for terms and conditions.
Computer seems to be
locked up.
Program in use has
stopped responding to
commands.
Attempt the normal Windows “Shut
Down” procedure. If this fails, press
the power button for four or more
seconds to turn off the power. To
restart the computer, press the
power button.
Solving Hard Drive Problems
(Continued)
Problem
Cause
Solution
Solving Media Card Reader Problems
Problem
Cause
Solution
Media card will not work in
a digital camera after
formatting it in Microsoft
Windows XP.
By default, Windows XP
will format any media
card with a capacity
greater than 32MB with
the FAT32 format. Most
digital cameras use the
FAT (FAT16 & FAT12)
format and can not
operate with a FAT32
formatted card.
Either format the media card in the
digital camera or select FAT file
system to format the media card in a
computer with Windows XP.
A write-protected or locked
error occurs when
attempting to write to the
media card.
Media card is locked.
Locking the media card
is a safety feature that
prevents writing to and
deleting from an
SD/Memory Stick/ PRO
card.
If using an SD card, make sure that
the lock tab located on the right of
the SD card is not in the locked
position. If using a Memory
Stick/PRO card, make sure that the
lock tab located on the bottom of
the Memory Stick/PRO card is not
in the locked position.