HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 192

Advanced, Network, Control Panel, Problem, Cause, Solution, Under the Computer Setup

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Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Diagnostics reports a failure. The cable is not securely connected. Diagnostics passes, but the computer does not communicate with the network. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. Network controller interrupt is shared with an expansion board. The network controller is defective. Network drivers are not loaded, or driver parameters do not match current configuration. Network controller stopped working when an expansion board was added to the computer. The network controller is not configured for this computer. Network controller interrupt is shared with an expansion board. The network controller requires drivers. Network controller stops working without apparent cause. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. The files containing the network drivers are corrupted. The cable is not securely connected. Solution Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Ensure that the cable is attached to the correct connector. Ensure that the cable and device at the other end are operating correctly. Under the Computer Setup Advanced menu, change the resource settings for the board. Replace the system board (NIC is integral to the system board). Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. Select the Network icon in the Control Panel and configure the network controller. Under the Computer Setup Advanced menu, change the resource settings for the board. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Under the Computer Setup Advanced menu, change the resource settings for the board. Reinstall the network drivers, using the Restore Plus! CD. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. D-28 437804-001 Service Reference Guide, dc5700

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D–28
437804-001
Service Reference Guide, dc5700
Troubleshooting Without Diagnostics
Diagnostics reports a
failure.
The cable is not securely
connected.
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.
The cable is attached to
the incorrect connector.
Ensure that the cable is attached to
the correct connector.
There is a problem with
the cable or a device at
the other end of the cable.
Ensure that the cable and device at
the other end are operating
correctly.
Network controller
interrupt is shared with
an expansion board.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
The network controller
is defective.
Replace the system board (NIC is
integral to the system board).
Diagnostics passes, but
the computer does not
communicate with the
network.
Network drivers are not
loaded, or driver
parameters do not match
current configuration.
Make sure the network drivers are
loaded and that the driver
parameters match the configuration
of the network controller.
Make sure the correct network client
and protocol is installed.
The network controller is
not configured for this
computer.
Select the
Network
icon in the
Control Panel
and configure the
network controller.
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller
interrupt is shared with an
expansion board.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
The network controller
requires drivers.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
Network controller stops
working without apparent
cause.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers, using
the
Restore Plus!
CD.
The cable is not securely
connected.
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.
Solving Network Problems
(Continued)
Problem
Cause
Solution