Sharp MX-M850 MX-M850 MX-M950 MX-M1100 Operation Manual Suite - Page 508

Problem The scanned image is upside down or on its side. Point to check Are Internet fax or fax destinations included? The scanned image is black and white. Are Internet fax or fax destinations included? Is the color expansion kit installed? JPEG was selected for the file type but the file was created as a TIFF file. Is the color mode set to [Mono2]? Solution When performing a broadcast transmission that includes Internet fax or fax destinations, the transmission orientation of the Internet faxes or faxes is given priority, and thus an image file may not appear in the correct orientation on a computer. If this problem occurs, transmit to the Internet fax and fax destinations separately. If Internet fax or fax destinations are included, scanning will only take place in black and white. If the color expansion kit is not installed, scanning will only be possible in black and white. When [JPEG] is selected for the file type and the image is scanned in Mono2, the file will be created as a TIFF file. To create the file as a JPEG file, change the color mode to [Full Color] and then press the [START] key ( ). PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL KEYS/GROUP KEYS Problem A one-touch individual key or group key cannot be stored. A one-touch individual key or group key cannot be edited or deleted. Point to check Has the maximum number of keys been stored? Have functions been disabled by the administrator? If the key is an individual key, is the key included in a group? Is the key being used in a reserved transmission or a transmission in progress? Is the key included in a program key? Have functions been disabled by the administrator? Has your administrator enabled a function that prevents editing/deleting? Solution Delete one-touch keys and group keys that are not being used. Some functions may have been disabled in the system settings (administrator). Check with your administrator. Remove the key from the group and then edit or delete the key. ➞ System Settings > "Address Control" > "Program" Wait until the transmission is finished or cancel the transmission and then edit or delete the key. Remove the key from the program and then edit or delete the key. ➞ System Settings > "Address Control" > "Program" Some functions may have been disabled in the system settings (administrator). Check with your administrator. If your administrator has enabled "Default Address Setting" (on the machine) or "Inbound Routing Settings" (in the Web pages), editing/deleting will not be possible. Check with your administrator. 188