Brother International PE-DESIGN PLUS2 Instruction Manual - Page 113

Troubleshooting

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Troubleshooting Troubleshooting If a problem occurs, click , then [Customer Support] in the menu to visit the following Web site, where you can find causes and solutions to various problems and answers to frequently asked questions. If you have a problem, check the following solutions. If the solutions suggested do not correct the problem, contact your authorized dealer or Brother Customer Service. Problem Estimated Cause Solution Windows® does not start when you turn on the computer with the "PE-DESIGN Software Key" plugged into the USB port of the computer. The "PE-DESIGN Software Key" is plugged in when Windows® is started. Turn on your computer without the "PEDESIGN Software Key" plugged into a USB port. The software is not installed correctly. An operation not described in the installation procedure was performed. (e.g., [Cancel] was clicked or the "PE-DESIGN Software Key" was removed too early.) Follow the on-screen instructions to correctly install the software. The message "No PE-DESIGN Software Key is connected. Please connect a PE-DESIGN Software Key." appeared. The "PE-DESIGN Software Key" is not connected. The information on the "PE-DESIGN Software Key" is corrupted. Check that the "PE-DESIGN Software Key" appears in the computer's list of removable storage devices. If it does not appear, unplug the "PE-DESIGN Software Key", and then plug it in again. Leave it plugged in, and uninstall, then re-install PE-DESIGN PLUS2. Page Refer to "Installation Guide". Refer to "Uninstalling the Software" on page 115. 112

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112
Troubleshooting
Troubleshooting
If a problem occurs, click
, then
[Customer Support]
in the menu to visit the following Web site, where
you can find causes and solutions to various problems and answers to frequently asked questions.
If you have a problem, check the following solutions. If the solutions suggested do not correct the problem,
contact your authorized dealer or Brother Customer Service.
Problem
Estimated Cause
Solution
Page
Windows
®
does not start when
you turn on the computer with
the "PE-DESIGN Software
Key" plugged into the USB port
of the computer.
The "PE-DESIGN Software
Key" is plugged in when
Windows
®
is started.
Turn on your computer without the "PE-
DESIGN Software Key" plugged into a
USB port.
Refer to
"Installation
Guide".
The software is not installed
correctly.
An operation not described
in the installation procedure
was performed. (e.g.,
[Cancel] was clicked or the
"PE-DESIGN Software
Key" was removed too
early.)
Follow the on-screen instructions to
correctly install the software.
The message "No PE-DESIGN
Software Key is connected.
Please connect a PE-DESIGN
Software Key." appeared.
The
"PE-DESIGN Software
Key"
is not connected.
Check that the
"PE-DESIGN Software
Key"
appears in the computer's list of
removable storage devices. If it does
not appear, unplug the
"PE-DESIGN
Software Key"
, and then plug it in again.
The information on the
"PE-DESIGN Software
Key"
is corrupted.
Leave it plugged in, and uninstall, then
re-install PE-DESIGN PLUS2.
Refer to
"Uninstalling the
Software" on
page 115
.