Cisco MCS-7825-H3-IPC1 Service Guide - Page 133

Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Available Reports Customers wishing to receive automatic e-mail notification of availability of new files on Software Center should subscribe to the e-mail notification tool on that site. Engineering "special" releases are only available to customers by using Cisco Technical Assistance Center. The following topics are described in this section: • General Install/Upgrade Procedures, page 3-33 • Detecting Installed Release and Packages, page 3-33 General Install/Upgrade Procedures Unattended first-time installs can be performed by using the Cisco Unified Communications Answer File Generator at http://www.cisco.com/web/cuc_afg/index.html . For other details, see the online help and the document Installing Cisco Unified Communications Manager. For upgrades and from the list, find the appropriate release for your upgrade in the following index: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html Detecting Installed Release and Packages You have several methods to display the installed release and packages that are: • show version [active | inactive] and show packages active commands • Cisco Unified Operations Manager • Unified OS Administration • Cisco Unified Communications Manager • SNMP A third-party NMS can query the Cisco Unified CM release by using the following SNMP OID: • .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoCcmMIB.ciscoCcmMIBObjects.ccmG eneralInfo.ccm Table.ccmEntry.ccmVersion The Cisco Unified CM licensing web page displays the uploaded license file release, which may or may not be an exact match for what is installed on the system. Available Reports This section contains the following subsections: • RTMT Reports, page 3-33 • Serviceability Reports, page 3-34 • Cisco Unified Reporting, page 3-34 RTMT Reports RTMT has a number of pre-can screens for information such as Summary, Call Activity, Device Status, Server Status, Service Status, and Alert Status. RTMT "Summary" pre-can screen shows a summary view of Cisco Unified C M system health. It shows CPU, Memory, Registered Phones, CallsInProgress, OL-22523-01 Cisco Unified Communications Manager Managed Services Guide 3-33