Cisco MCS-7825-H3-IPC1 Service Guide - Page 452

Warning-Level Alarms Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Code 17 18 19 20 Definition The DNS server name that the phone is attempting to connect to could not be resolved. Examine the DNS server name(s) in the phone settings to verify that the information is accurate and if not, update the name on the phone. Restart the phone unless the restart occurs automatically. No DNS server - Configure a DNS server IP address on the phone settings. Restart the phone unless the restart occurs automatically. Connection to the Load server or TFTP server has timed out - The phone attempted to connect to the Load server or TFTP server but could not connect successfully. If you are using the TFTP server to serve firmware loads, check the TFTP server IP address as configured in the settings on the phone; make sure the IP address is accurate. If it is not, correct the IP address and press Apply; the phone should restart automatically. If you are using a Load server to serve firmware loads, check the IP address or hostname on the Phone Configuration page in Cisco Unified CM Administration for the phone identified in this alarm, to ensure that the information is accurate. If it is not, update the IP address or hostname and restart the phone. Also, verify that network connectivity exists between the phone and the Load server or TFTP server. Restart the phone to attempt connection again unless the restart occurs automatically. Download was cancelled - A previous download request was superseded by a new download request. The original download was cancelled so that the new download could continue. No action is required. Recommended Action Verify that the IP address or hostname of the image download server (either the Load server or the TFTP server) is correct. If you're using a hostname, verify that the Domain Name Server (DNS) is accessible from the phone and can resolve the hostname. Verify that the TFTP service is activated and running on the Load server or TFTP server (the server you are using to serve firmware load files). Verify that the Load server or TFTP server is accessible from the phone. Also, refer to the reason code descriptions for recommended actions. DevicePartiallyRegistered Device partially registered. A device is partially registered with Cisco CallManager. Some, but not all, of the lines configured on the device have successfully registered. History Cisco Unified Communications Release 8.0(1) Action Following information is updated: • Enum Definitions for performance monitor object type • Enum Definitions for DeviceType Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER 6-218 Cisco Unified Communications Manager Managed Services Guide OL-22523-01