Cisco MCS-7825-H3-IPC1 Service Guide - Page 331

Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Alert manager Parameters Job Name(String) Job Failure Cause(String) Job Failure Detail(String) Recommended Action 1. Check the status of Cisco CAR DB service. 2. Check the status of Cisco CAR Scheduler service. 3. Check the Event Log from CAR page. 4. Check the contents in tbl_system_preferences table. 5. Check the number of records in tbl_billing_data, tbl_billing_error, and tbl_error_id_map tables. 6. Check if the scheduled job configuration is correct from CAR page. 7. Collect and check the CAR Scheduler traces for more details. CCDIPReachableTimeOut CCD Requesting Service IP Reachable Duration times out. The CCD requesting service detected that it can no longer reach the learned patterns through IP. All learned patterns from this forward will be marked as unreachable (via IP) and to allow calls to learned patterns to continue to be routed until IP becomes reachable again, all calls to learned patterns will be routed through the PSTN. Calls can be routed through the PSTN for a certain period of time before PSTN failover times out. Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity ERROR Routing List SDL SDI Sys Log Event Log Recommended Action Check IP connectivity and resolve any TCP or IP problems in the network. CCDPSTNFailOverDurationTimeOut The internal limit on PSTN failover has expired. OL-22523-01 Cisco Unified Communications Manager Managed Services Guide 6-97