Cisco MCS-7825-H3-IPC1 Service Guide - Page 60

Cisco Unified Communications Manager, Release 8.5(1) Chapter 2 New and Changed Information The Call Logs include the following message types: • Call Control-Writes call information at call setup, split, join and release. Timestamp|MessageType (CC)|Operation (SETUP/SPLI/JOIN/RELEASE)|CI for one leg (aCI)|CI for other leg (bCI)|calling DN|Orig Called DN|Final Called DN • Device Layer-Writes metadata information that relates to message from or to the device. Timestamp|MessageType (SIPL/SIPT)|My leg CI|Protocol(tcp/ucp)|Direction (IN/OUT)|local ip|local port|device name|device ip|device port|Correlation id|Message Tag|SIP Call ID|SIP method Scenarios while Uninstalling RTMT Consider the following scenarios, while uninstalling RTMT: 1. User saves the call flow diagram files in a folder (created by the user under user.dir directory)-All the files in user.dir are deleted except the newly created folder and the user.dir directory. 2. User saves the call flow diagram files in a folder (created during RTMT installation) under user.dir directory-All the files in user.dir are deleted including the user.dir directory. 3. User directly saves the call flow diagram files under user.dir directory-All the files in user.dir are deleted except the newly created files and the user.dir directory. 4. User saves the call flow diagram files in a folder which is outside user.dir directory-user.dir and its contents are removed. The folder created by the user is not deleted. Limitations The following limitations apply when the Call Flow Diagram gets generated: • Search does not show incomplete calls. Example: When the user picks up the handset and hangs up without dialing the complete DN, it will not be listed in the search results. • The Call Flow Diagram does not show some SIP messages in the following scenarios: - Conference calls involving more than three parties. - A call leg is used to invoke a feature alone. Example: Phone B and Phone C are in the same pickup group. 1. User A calls Phone B. 2. User C lifts up the Phone C handset. 3. User C presses the PickUp softkey to pickup the call. SIP messages exchanged in Step 2 are not displayed in the Call Flow Diagram. In these cases, a RELEASE message is logged in the call logs without a corresponding SETUP message. GUI Changes Use the enterprise parameter, Enable Call Trace Log, to enable or disable the Call Tracing. For more information on configuring enterprise parameters, refer to the Cisco Unified Communications Manager Administration Guide. 2-18 Cisco Unified Communications Manager Managed Services Guide OL-22523-01