Cisco MCS-7825-H3-IPC1 Service Guide - Page 330

Error-Level Alarms Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Recommended Action 1. Check the status of Cisco CAR Scheduler service. 2. Check the Event Log from CAR page. 3. Check the contents in tbl_system_preferences table. 4. Check the number of records in tbl_billing_data, tbl_billing_error, and tbl_error_id_map tables. 5. Check if the scheduled job configuration is correct from CAR page. 6. Collect and check the CAR Scheduler traces for more details. CARSchedulerJobFailed Critical CAR scheduled job failed. The jobs are PopulateSchedules, DailyCdrLoad, TaskMonitor, or DatabaseMaintenance. The particular CAR scheduler job that failed cannot be run properly. This can cause significant impact on CAR functions. • If PopulateSchedules job fails, CAR scheduler cannot schedule jobs to run for the day; this would result some/all of CAR scheduler jobs cannot start. • If DailyCdrLoad job fails, CAR loader would not be able to load CDR/CMR records from CDR/CMR flat files into CAR database; this would result records found upon running CAR reports, and causes accumulation of CDR/CMR flat files unprocessed. • If TaskMonitor job fails, CAR scheduler will not be able to perform the daily DB IDS memory clean up task; this would result higher DB shared memory usage. • If DatabaseMaintenance job fails, CAR scheduler will not be able to perform the daily optimized database maintenance Update statistics procedures; this would result CAR database not optimized for its operations. Name of the service generating this alarm is CAR Scheduler service. History Cisco Unified Communications Release 8.0(1) 7.0(1) Action Routing list changed from Data Collector to Alert Manager and existing parameters added. Error message added. Facility/Sub-Facility CAR Cisco Unified Serviceability Alarm Definition Catalog CallManager/CAR Alarm Catalog Severity Error Routing List Event Log Sys Log 6-96 Cisco Unified Communications Manager Managed Services Guide OL-22523-01