Cisco MCS-7825-H3-IPC1 Service Guide - Page 472

Warning-Level Alarms Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Recommended Action Check if call routing response from the policy decision point complies with the guidelines specified for external call control in the Cisco Unified Communications Manager documentation. Check if any optional elements included as the policy obligations in the call routing response are correctly entered according to the external call control documentation, including any applicable API documentation. FailedToFulfillDirectiveFromPDP Cisco Unified Communications Manager cannot fulfill the call routing directive returned by the PDP. The failure can occur because of the following conditions: • Call was cleared by a CTI application before Cisco Unified Communications Manager was able to route it to the location defined by the PDP. • Call that was allowed by a policy server was redirected by the CTI application to a destination. • Annunciator ID was misconfigured in the PDP. • Unified CM attempted to invoke a media resource such as Annunciator but no resources were available. Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning(4) Routing List SDL SDI Sys Log Event Log Parameters Policy Decision Point(String) Reason, Unified CM failed to fulfill the directive(String) Called Party Number(String) Calling Party Number(String) Calling User Id(String) Recommended Action In many cases, the cause for a failure occurs because of the intervention by a CTI application which scoops up the call before Unified CM is able to fulfill the routing directive in the PDP. Examine the CTI application to ensure that the call is in alerting or connected state before the CTI begins to interact with it. If the failure is caused by a problem with the annunciator ID, ensure the ID has been accurately configured in the PDP and that it exists in Unified CM Administration. If the failure was caused by a lack of media resources, try increasing the Annunciator Call Count service parameter in the Cisco IP Voice Media Streaming App service. 6-238 Cisco Unified Communications Manager Managed Services Guide OL-22523-01