Cisco MCS-7825-H3-IPC1 Service Guide - Page 426

Error-Level Alarms Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Recommended Action 1. Examine the thresholds (Memory Threshold and Lua Instruction Threshold) configured in the SIP Normalization Script Configuration window. 2. Evaluate if the thresholds can be increased (take into consideration the CPU resources and memory when deciding to increase these values), or examine the script to determine if the message handlers can be written more efficiently to reduce the number of instructions in the script. 3. Examine the script for logic errors. If the script is functioning normally but contains extensive logic, consider increasing the value in the Lua Instruction Threshold field. Be aware that more computing resources will be consumed as a result. You can also examine SDI trace files for additional details about this resource condition. For scripts provided by Cisco, contact the Cisco Technical Assistance Center (TAC). 4. Investigate and correct the resource issue before the script closes. When the values that have been configured in the Memory Threshold field, or Lua Instruction Threshold field or both the fields on the SIP Normalization Script Configuration window are met, the script closes and the SIPNormalizationScriptClosed alarm also occurs. For additional information when troubleshooting, check the SIP Normalization counter, MemoryUsagePercentage to learn the current resource usage. SIPNormalizationScriptError Description A script error occurred. Explanation Cisco Unified CM encountered an error during loading, initializing, or during execution of the SIP normalization script for the indicated SIP device. If the error was due to a resource issue, the SIPNormalizationResourceWarning alarm will also be issued. The Configured Action shown in this alarm may differ from the Resulting Action shown in this alarm because certain errors, such as those occurring during loading or initialization, cannot be configured. If the script closes three times within a 10 minute window due to errors, Cisco Unified CM will follow the configured action three times; on the fourth occurrence of the error, Unified CM disables the script and issues the SIPNormalizationAutoResetDisabled alarm. History Cisco Unified Communications Release 8.5(1) Action • New alarm for this release. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Error Routing List SDL 6-192 Cisco Unified Communications Manager Managed Services Guide OL-22523-01